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2025, május 13-án, kértem a kifizetést 500 euró összegben a skrill számlámra. Ezen összeget azóta sem utalták ki, pedig maximum 5 munkanap van a Kinbet casino kifizetési szabályzatában. Az élő chat es ügyfélszolgálat, mindig azt mondja, hogy ki lesz fizetve csak legyek türelemmel. A május hönap elején már volt egy kifizetésem, melyet teljesített a kinbet, de most nem fizetnek csak igérgetnek. A panasz e-mail ra nem válaszolnak csak az automata rendszerük jelezte, hogy megkapták a levelem. Kérem a közbenjárásukat! Köszönöm szépen! Üdvözlettel

Dear vyargas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear vyargas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dominika!

Unfortunately, the winnings have still not been paid out! I call Kinbet casino's online customer service every day, where they just tell me to be patient and they will transfer the 500 euros soon. They also admit that the payment is delayed, but they always just give me confirmations.

Kedves Dominika! 

Sajnos még mindig nem fizették ki a nyereményt! Minden nap keresem a Kinbet kaszinó online ügyfélszolgálatát, ahol csak azt mondják, hogy legyek türelemmel nemsokára kiutalják az 500 eurót. Azt is elismerik, hogy késésben van a kifizetés, de mindig csak nyugtatatgatnak.

Dear vyargas, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika!

KYC verification was not required, nor is it requested. I should write in my profile information that verification is not required. I don't understand why the payment is delayed, when I had a successful search earlier on May 12th.

I had a bonus, but I completed the wagering requirements that the casino system indicated to me.

Kedves Dominika! 

KYC ellenőrzésre nem volt szükség, nem is kérnek. A profiladatokban azt írjak, hogy nincs szükség ellenőrzésre. Nem értem, hogy miért csúszik a kifizetés, mikor korábban már volt sikeres kutalásom majus 12-én.

Volt bónuszom, de a megforgatási követelményeket végrehajtottam, amit a casino rendszere jelzett számomra. 

Dear Dominika, Kinbet transferred my 500 euro prize today, so thank you for your cooperation and help!

Kedves Dominika! A mai napon a Kinbet kiutalta az 500 eurós nyereményem, ezért köszönöm a közreműködésüket és segítségüket!

Dear vyargas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru