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This isn't the first time I've requested a deposit and it shows as a failure. I've made repeated claims, and I have to wait up to 7 days for the chips to be deposited. I deposited to play today, not when they want. In the live chat, they close the chat without giving me a solution. I'm tired of these issues over a deposit I already paid, and the incompetence is on the casino's part, not mine.

No es la primera vez que solicito un depósito y me figura fallido, realizó reclamos y reclamos y tengo q esperar hasta 7 días para q depositen las fichas ñ. Yo depósito para jugar hoy no cuando ellos quieren. En el chat en vivo me cierran los chat sin darme solución. Estoy camsada de estás vueltas por un depósito q ya pague y la incompetencia es por parte del casino y no mia

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but remember that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear lopezdeby1405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru