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I deposited 562,000 and they told me the money hadn't arrived yet, even after 24 hours. A little while later they sent me an email saying the money had arrived, but they couldn't credit it to my account, so they returned it to the original account. Then the live chat people told me that email was a system error. It's all a joke; I have screenshots of everything. Mercado Pago confirmed that the transfer was credited immediately.

deposite 562000 y me dicen que la plata todavia no ingreso, pasaron 24 horas. al rato me mandan un mail que la plata si entro, pero no pudieron acreditarla en la cuenta, asi que me la devuelven a la cuenta de origen. despues los del chat en vivo me dicen que ese mail fue un error de sistema, es todo una burla, tengo capturas de todo. mercado pago me confirmo que la transferencia se acredito de forma inmediata

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Dear isabella219,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear isabella219,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru