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I have submitted all my documents and they are all complete in the live chat I was told that my payment was instructed, but this has not happened for three months. I also have screenshots of the live chat process where I was told that the money had been transferred

Ich habe meine ganzen Dokumente eingereicht geh auch alle komplett sind im livechat wurde mir gesagt dass meine Auszahlung angewiesen wurde was aber seit drei Monaten nicht passiert ist. Ich habe auch Screenshots von dem Verlauf mit dem live chat wo es mir gesagt wurde dass das Geld angewiesen wurde

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and clarify when exactly you requested this withdrawal?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.