Joka Room Casino - Pelaajan valitus kasinokokemuksesta.

Unfair bonuses, no cash back as stated, very little bonuses for the amounts deposited...ridiculous...customer service at times rude. Ignore my questions...not treated as a vip...unfair practices and I’m a loyal player that never complains.

Dear Vesna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Have you been specifically promised that cashback bonus will be credited to you, or the privilege has been simply revoked and promotion discontinued?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Privilege has been revoked.

Dear Vesna,

Please understand, that we can’t penalize the casino for taking away your privilege receiving further bonuses. This right can be taken away at any time.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I wish I were of more help. Thank you.

Dear Vesna,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.