Jojobet Casino - Pelaajan tili on suljettu.

I haven't been able to log in to my casino account for a long time. My account is locked for no reason. Live support constantly says "Your account is under review". But there has been no improvement for 2-3 weeks. I have been a member of this casino for years and have been playing games for years. 4-5 years ago, they asked me for a few documents and after sending those documents, I played games without any problems. But now suddenly my account is locked and I can't play games. I had a balance of 2000-3000 Turkish liras in my account. I don't remember the exact amount because my account has been locked for a long time. I request that my account be opened immediately.

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Dear aknclgm,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the date you lost access to your account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

• I don't remember the exact date when I lost access to my account. One day, when I tried to log into my account to play games with the balance in my account, I realized that my account was locked. This situation occurred approximately 10-20 days ago.

• I mostly bet on sports.

• I did not receive any bonus. I guess there aren't many bonuses I can get anyway. Even when I lost, I did not receive a cashback. I always play with my own money. (no bonuses).

Best regards,

aknclgm

Dear aknclgm,

Thank you for your response. Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

Dear Attila,

No, I did not communicate via e-mail. Live support said they would call back. I've been waiting for weeks too. But they did not return.

Dear aknclgm, could you please forward the email in which the casino informed you of their decision to close your account? You can reach me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Dear Attila,

The casino did not contact me by e-mail. Live support has been saying my account is under investigation for weeks. But they still haven't responded.

Dear aknclgm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear aknclgm,

I sincerely apologize for the inconvenience you are experiencing with your account being blocked. I will reach out to the casino promptly to seek a resolution to this matter. Additionally, I would like to invite a representative from Jojobet Casino to join this conversation in order to assist in addressing this complaint.

Dear Jojobet Casino,

Could you please clarify the reason behind the blocking of the player's account? We would greatly appreciate it if you could provide any relevant evidence. You may submit your statement and attach the evidence here, or you can send it directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance in this matter.

Kind regards,

Jana

Dear Jana,

My account has been unlocked, and they issued a refund.

Dear aknclgm,

thank you for the update. Should we consider the case to be resolved?

Dear Jana,

Yes, after I posted my issue on a complaint site in Türkiye, the casino contacted me.

Dear aknclgm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru