JILI Glory Casino - Pelaajan voitot on takavarikoitu.

Dear Casino GURU,

I am formally filing this complaint against the online gaming site jiliglory.com for online fraud and estafa.

I won ₱57,000.00 on their platform, but when I attempted to withdraw my winnings, the site refused to release the money and subsequently removed my winnings from my account without any explanation. Despite my repeated efforts to communicate with their customer support team, they remained unprofessional and unresponsive.

I have already contacted PAGCOR to verify whether jiliglory.com is a licensed operator, and they confirmed that this site is not authorized to operate in the Philippines.

Attached are screenshots of my account, chat logs with their support team, and transaction history as evidence supporting my claim.

I kindly request to investigate this matter as a case of online fraud and estafa and assist me in recovering my winnings. If recovery is not possible, I earnestly hope that this complaint will be duly noted and that appropriate action will be taken to shut down this site to prevent others from falling victim as I have.

Thank you very much for your attention and assistance.

Sincerely

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Just to clarify, do I understand correctly that your winnings were confiscated because the site claimed they were not valid?

Could you please share your communication with the casino regarding the winnings? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ms. Dominika,

Thank you very much for giving attention to my issue with jiliglory.com. I sincerely appreciate your time and assistance.

I have been a player on this site for almost six months, during which I have already lost around ₱20,000. In the past, I was able to make successful withdrawals of smaller amounts, usually between ₱1,000 and ₱5,000, which were processed without any problem. I am also fully verified (KYC completed), and no bonus was involved in my ₱57,000 winnings.

However, on August 10, 2025, I was shocked when I won ₱57,000 on an RTG provider game (Persian Treasure), and my withdrawal was suddenly denied. Instead of processing it, the casino informed me that my winnings were "invalid." When I asked for clarification, they told me only that the "manufacturer" had declared the winnings invalid. When I asked who this "manufacturer" was, they could not provide a clear answer and simply said, "let the system resolve." My winnings were forfeited immediately. Until now, I am still able to log in and play on their site, but my complaint continues to be ignored.

As someone who has been playing online slots and live casinos for quite some time, I am familiar with providers and systems, and it was clear to me that they did not handle my case properly. They even referred to RTG as a "manufacturer" instead of a provider, which made me feel that they did not investigate my issue seriously.

In addition, their response to me was highly unprofessional. They told me I was merely "assuming" that I had won and even sent me an eye-rolling emoticon. This was very disrespectful and made me feel that they may not be a properly licensed casino. In my understanding, a legitimate and licensed casino would never treat a player in this manner—they would conduct a proper investigation and provide a clear explanation. Instead, they even challenged me to file a complaint, which I found very disheartening.

Moreover, it has now become clear to me that this site is operating fraudulently. I contacted PAGCOR, and they confirmed by email that jiliglory.com is not registered or licensed with them. This confirms my suspicion that the site is a scam, as a legitimate and licensed casino would never confiscate winnings without proper investigation or behave in such an unprofessional manner. I also know with certainty that my winnings are valid.

I have also sent the screenshots via email to dominika.l@casino.guru as proof of my winnings and their confiscation.

I sincerely hope you can help me recover my rightful winnings. Thank you very much for your assistance and for taking the time to look into my case.

Respectfully,

Cristina

Dear Ms. Dominika,

I hope this message finds you well.

I just wanted to kindly follow up and ask if there are any updates regarding my case.

Thank you very much for your time and assistance.

Best regards,

Cristina

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Kiraong for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask JILI Glory Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Dominika & Peter,

Thank you so much for all your help.

Please note that this has also been reported to PAGCOR.

If I do not receive my winnings, I will continue pursuing my complaint with Jiliglory to ensure appropriate action is taken.

Best Regards,

Cristina

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Peter,

This is noted.

Thank you

Best Regards,

Cristina

Hi Peter,

I hope you are doing well. I am writing to kindly follow up on my case and would greatly appreciate any updates you might have when convenient.

Thank you very much for your time and assistance.

Best regards,

Kiraong

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter