Jet4bet Casino - Pelaajalla on viivästyksiä kotiutuksissa liiallisen henkilöllisyyden varmentamisen vuoksi.

Jet4bet continues to ask for more ID for Verification.

After submitting passport,driver's licence and 8 other forms of ID verification they still ask for more.

I've had 4 forms of ID verified and then was told I'm in a manual payout queue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your ID seems to be the only issue?
• Have you provided any other documents to verify your account, and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thank you for your reply. I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have emailed you all communication between myself an JET4BET kristina

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thankyou Kristina, i would greatly appreciate all information ive provided to be handled by your team on my behalf with JET4BET as they arnt being Transparent or honest.

Trust pilot is another forum that I've commented on, if you look up jet4bet's response to me it will show that jet4bet is saying I've lost money and now I'm dirty on there casino!.

Trying to discredit me personally is highly inappropriate,misleading an false, ive been asked to seek legal advise as this is a matter of JET4BET OWING ME $3000.11

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Jet4bet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thankyou

Dear Pavel and chevywilesmith197195,

Thank you for your attention to this matter.

After thoroughly reviewing the situation, we can confirm that the player has not committed any violations of our terms or bonus conditions. The withdrawal request remains pending solely due to the absence of completed KYC verification, which includes a valid ID, proof of address, proof of deposit, and a selfie with the ID document.

At present, no documents are available in the player’s account. It appears that previously uploaded files may have been removed. In order for us to proceed with the verification and continue reviewing the withdrawal, we kindly ask the player to upload the required documents.

We remain available to assist and will await the necessary submissions.

Dear player, please, let us know when you upload your documents and they get verified or if there are any problems.

I was advised to remove ALL my documents, my personal information i feel was at risk,while JET4BET was being looked into as a SCAM due to JET4BET's verification process. The handling of my account by JET4BET has been appalling over the last FEW MONTHS and the complete lack of care, and transparency by JET4BET honestly made myself and others assume jet4bet robbed me of my $3000.11 , therefore my personal information IS!?, at risk.i have provided you with screenshots of my account and verification process and the amount of ID I supplied.

Dear player, has there been any progress with your verification?

Dear chevywilesmith197195,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have AGAIN, submitted passport, driver's licence, Electricity( red energy) bill, centrelink account, bank statement and AGAIN been declined and had my withdrawal denied...

Please help me with this JET4BET casino as I'm still REFUSED my money being $3000.11

I have proof AGAIN, OF all forms of verification that I submitted to JET4BET as requested.

I have never heard of such a ridiculous process to verify some one, nor have I had a casino withhold my winnings without any legal grounds. Jet4bet has already admitted i have done nothing wrong, i have 100% proof of this, and still they REFUSE to pay me my $3000.11 Jet4bet has given several different reasons for there disgraceful handling of my account, GOING from being in a queue of withdrawals to changing the format of upload from jpg to pdf to size of uploads.. No legitimate reason has been given, no time frame or communication has happened by JET4BET for resolution an no transparency from jet4bet

Dear Jet4bet Casino, can you tell what exactly is wrong with the player's documents?

Hello,

We’ve carefully reviewed the situation and would like to provide some clarification regarding the delayed withdrawal.

As part of our standard verification procedure, we requested a basic set of documents: proof of identity, proof of address, and confirmation of the payment method used. At this stage, the proof of the card from which the deposit was made is still missing in the player’s account.

che*****, in order to proceed with processing the withdrawal, we kindly ask you to upload a clear photo of the card showing your name, expiry date, and the first 6 and last 4 digits. Once we receive this document, we’ll be able to move forward with reviewing the withdrawal request without further delays.

We remain committed to resolving this matter and are always ready to assist you with any questions or clarifications you may need.

Today I have uploaded the bank. Card that JET4BET has requested along with screenshots of ALL deposits made by me from my financial institution.

I have provided this information prior too.

Since the 1st of May 2025 I have been continually battling jet4bet for my payout through their casino.

$3000 is what I am STILL OWED, hopefully this is the end of my struggle thanks to you guys..

JET4BET has had my bank details all along, as you can see above.

I have requested the withdrawal Again of $3000 at 9.56am today the 26/8/25.

Waiting now for JET4BET to deposit my money..

Dear Jet4bet Casino, is the required card photo among those documents the player submitted?

Dear Pavel and player,

Thank you for your patience and continued collaboration.

Following up on the withdrawal request, we’d like to let you know that we have not yet received the photo of the card used for the deposit, and it’s currently missing from the player’s account. To proceed, please upload a clear image of this card—showing the cardholder’s name, expiry date, and the first six and last four digits.

You can submit this within your profile here:

https://www.jet4bet.com/profile/general/verification

Once the card proof is uploaded and verified, we will promptly continue the processing of your withdrawal.

As always, we’re here to help—please feel free to reach out if you need any assistance during the upload process or with anything else.

Jet4bet Casino, is it possible that the photo is among submitted documents that are shown in the last screenshot, and is rejected (if the red cross near the document means that)?

I believe that the player submitted photo multiple times, but there is a technical error somewhere, and I am trying to understand what exactly it is.

Dear Pavel,

We would like to clarify that, among the documents uploaded to the player’s account, there is no photo of the payment card used for the deposit. There are no technical issues on our side preventing the upload or review of documents.

At this point, the only documents successfully verified are the proof of identity and proof of address. All other files were declined with a specific comment requesting that the player upload the required photo of the payment card.

I see, thank you!

Dear player, could you, please, submit only the photo of your card, as per the request, and wait for the casino's response to see if they accept it or reject it?

3days ago as I've shown by screenshot I have submitted my bank card and have cross checked it myself with my account and it is the same card and bank exactly



JET4BET clearly has this bank card as verified in picture.

Stall tactics still.

Proof of upload just now Again of my bank card.

History of my deposits approved too with no PROBLEMS!, until i wanted to withdraw money THEN THE REJECTION

Dear player, please, do not send any more screenshots and screenshots of screenshots. Can you tell which document among all of those you submitted is the photo of a card? We need it so the casino can check and tell us what exactly is wrong with it.

The last one here is my card.

The card i continue to supply as ID is the only one I have.

Just uploaded again

Today I uploaded AGAIN my passport and driver's licence at JET4BETS REQUEST via email.

My key card was uploaded AGAIN as I've verified.

Like before and for the last 5MONTHS NOW, jet4bet receives my ID and continually asks for it ALL AGAIN.

HOW MANY TIMES DO I HAVE TO DO THIS BEFORE SOMEONE DOES SOMETHING TO GET MY MONEY BACK.

Top 2 are my passport and driver's license uploaded via verification Tab AGAIN TODAY.

The casino has responded here in the thread that the only document that is missing is your credit card, not your ID or passport. Are you sure that they have requested your ID the last time you were in contact with them?

Of course I'm sure, ive screen shoted everything ive uploaded, kept all emails and correspondence from jet4bet. 5 damn months with no legitimate reason, JET4BET has refused to pay my $3000.11 win.

They continue to email me, asking for the same ID VERIFICATION WITH BANKCARD AND PASSPORT. ( Uploaded AGAIN yesterday)

I HAVE BEEN Transparent with everything ive done, and have continued this process for 5months to meet jet4bet's ongoing repetitive demands of ID for VERIFICATION.

My phone number, Email and 4 forms of ID have been Verified already as you can see in my account. Why is this casino ( jet4bet)even needing more ID as it is already excessive to say the least.

Casino Guru, please look at my account, my screenshots that I've provided you here in detail proves over an over again that i have provided:

PASSPORT

Driver's license

Centrelink statement

Red Energy provider bill

Telstra phone bill

My phone number

Email address

Bank card,

Bank statement with

Proof and documentation of Deposits made from my verified bankcard and bank account to jet4bet.

I have shown this proof of deposits, and all documentation right here in your forum..

Something needs to be done about this casino, its become an embarrassing, merry-go-round.

Legal grounds?,

Legal Actions?, advice?..

5 months an JET4BET still REFUSES to payout my $3000.

This is un heard of, NO other casinos i deal with have taken more than 24hrs to complete payouts, winnings.

Jet4bet is the Most unprofessional, non transparent,

(Fraudulent) casino I've ever used, they need to pay me the money I won NOW. surely we can take some legal action against this casino!.

All information ive provided jet4bet including all past and current emails, an all other correspondence has been sent to Kristinas email @ casino Guru.

I'm so tired of this casino an there repetitive demands for more ID, this is simply a smoke screen from jet4bet

I have emailed pavel.k@casino.guru ALL EMAILS and proof of ID uploaded into my verification tab @ jet4bet.

Please read them, JET4BET is clearly wasting my time, they have absolutely no grounds or legitimate reason to keep my money other than FRAUDULENT behaviour on there behalf..

Dear Jet4Bet Casino, is the card ending in 3238 the one which is missing?

Hello,

Thank you for your patience while we carefully reviewed your case. We understand that the process has taken longer than expected and truly regret that it caused additional waiting time. After completing the review, we can confirm that all the required documents have been successfully uploaded and verified.

To make sure your withdrawal goes through smoothly and without any further complications, we kindly recommend requesting the payout via bank transfer. This method is the most reliable and will help ensure that the funds reach you without delays.

Again, REJECTED after doing everything they have asked and more!..

Clearly JET4BET has gotten away with this long enough!,

What an awful experience this is,and has been for 5 months..

JET4BET ONLINE Casino needs

to be FLAGGED and monitored immediately to say the least, $3000 i am owed by them STILL, i have jumped through their Hoops and given more of my time and patience!. JET4BETS ridiculous demands to verify ID with selfies showing my elbows and without, having to change formats, continuously having to upload Photos,screenshots and more, to come to today and see AGAIN JET4BET CASINO had REJECTED MY DAMN WITHDRAWAL OF $3000.

IM LITERALLY SICK to the stomach of this CIRCUS called JET4BET

Today for the last time, I have submitted my $3000 withdrawal through the ONLY other bank transfer JET4BET PROVIDES as EVERY CAN SEE NOW!.

This is the biggest waste of my time.

JET4BET HAS SCAMMED ME $3000 and hours of my time.

Jet4Bet Casino, is there any further problem with the player's account?

Hello,

Thank you very much for your patience while this case was being reviewed. We sincerely apologize that the process has taken longer than expected, as we understand how important smooth and timely withdrawals are for our players.

We’re glad to confirm that the withdrawal was successfully completed yesterday, and we trust the funds will reach you shortly. We truly appreciate your understanding throughout this process and hope this helps to put the matter at ease.

Thank you, Jet4bet Casino!

Dear player, can you confirm that you have received your funds?

Hahaha

OF COURSE I HAVE NOT!.

JET4BET CANCELLED IT YESTERDAY..

FUCKING FURIOUS..

SCAMMERS NEED TO BE SHUT DOWN

Pavel,

What can I do legally other than JUST report JET4BET To my financial institute an local police?, JET4BET IS MAKING A fool OUT OF ALL OF US, they send me an Email saying my payout will be in my account shortly, then THEY send another email saying it was cancelled!.

JET4BET has caused me SO MUCH anxiety and stress!, I'm now in financial hardship due to JET4BET CANCELLING at the last minute my $3000 Payout. Pavel, AGAIN, another lame EXCUSE for NON PAYMENT!, Jet4bet has NO INTENTION OF PAYING ME, ITS TIME TO CALL THEM OUT AND CLOSE THEM DOWN PLEASE.

THEY TOOK MY MONEY FROM MY ACCOUNT, NO PROBLEMS, NO DELAYS, JET4BET HAS ROBBED AND SCAMMED SO MANY PEOPLE NOW, READ THE OTHER FORUMS AND PLATFORMS THE CASINO WATCHDOGS NEED TO CLOSE ALL JET4BETS TRADING AND CASINOS IMMEDIATELY.

YOU CANNOT ALLOW, PERMIT THESE TYPES OF PPL TO USE A CASINO NAME FOR THE PURPOSE OF "SCAMMING", STEALING FUNDS AND PROFITING FROM THEIR FRAUDULENT ACTIVITIES..

STOP JET4BET TODAY!,

SHUT THEM DOWN FOR GOD SAKE, THEY ARE THEIVES!,

Well, answering your questions, it is improbable that your local police or financial institute can do anything since the casino is not located or licensed in your country.

Usually the casino's license operator handles complaints between players and casinos, however, Jet4bet's license (Curacao) does not do that. However, you can still try to send them a message to complaints@cga.cw.

Dear Jet4Bet Casino, could you explain why player's withdrawal has been reversed?

why are they ALOUD to continue as JET4BET CASINO when they are nothing more than a SCAM!????.

I spent over $700 Aus with JET4BET CASINO!, if they are not complying with Casino rules and licensing, doesn't that validate "FRAUDULENT ACTIVITIES AND A SCAM!?".

We would like to clarify the situation regarding this withdrawal. The first approved payout was returned because the payment details contained inaccuracies, specifically in the account number and BSB, which prevented the transaction from being completed.

A new withdrawal request was then submitted with updated details, and it has been approved on our side. At this point we would kindly ask chevywilesmith197195 to let us know whether the funds have already been received, so we can be certain that everything is in order.

No funds have been Received!,

Jet4bet would have proof of transaction and CLEARENCE

IF funds were deposited..

Not brain Science..

Dear player, what method did you use to withdraw?

Dear chevywilesmith197195,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru