Jet Casino - Pelaajan kotiutus on viivästynyt ja viestintä on katkennut.

I'm registered, I have a verified account, positively verified at Jetcasino. I played often, and I received my winnings after a few hours. On May 17th, I played and won PLN 1,500. I made a withdrawal, it was approved for withdrawal, and on that day I only received a transfer of PLN 1. I was supposed to receive PLN 1,499 within 3 business days. That's how they explained it, so I wouldn't worry, the transfer would come, and so far, no transfer. Email contact suddenly stopped, and they used to reply, but now they're silent. There was also contact on the chat website, and now it stopped, but nothing. I think I was scammed and didn't get the PLN 1,499. I don't know where to go next, report it to the police, prosecutor's office, please help.

jestem zarejestrowany mam konto zweryfikowane,pozytywnie w jetcasino,grałem często,i wygrane po paru godzinach otrzymywałem,w dniu17.05 grałem i wygrałem 1500zl zrobiłem wycofanie zatwierdzono do wypłaty i w tym dniu otrzymałem tylko przelew na 1zl 1499zl miałem dostać do 3 dni roboczych tak się tlumaczuyli żebym się nie martwił przelew przyjdzie i co do dziś brak przelewu,urwał się nagle kontakt mailowy,a bbył odpisywali teraz cisza,kontakt na stronie czatu był też się ir urwał brak .uważam że mnie oszukano nie wypłacając 1499zl niewiem dgdzie dalej zgłosić,policje prokuraturę,proszę o pomoc

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello everyone, I'm still at Jet Casino. They haven't paid out my winnings. I'm active here, I read and review everything. Jet Casino hasn't paid out my winnings since May 17th. I honestly deposited to play, I paid immediately via BLIK. I don't want to give up. I'll continue using the website after registering Jet Casino, as long as my winnings are paid out. However, I want my winnings, and the case will be closed.

co witam wszystkich nadal jetcasino,nie wypłacili mojej wygranej,ja tu jestem aktywny,wszystko czytam i przeglądam,jetcasino od 17.maja nie wypłacili mi wygranej ,ja uczciwie wpłacałem,żeby grac,płaciłem forma blikiem natychmiast,niechce rezygnować. Z rejestracji Jet casino,jak mi wypłaca moja wygrana,dalej będę korzystał ze strony,ale warunek ,chce swoją wygrana i sprawa będzie zamknieta

Hello everyone, I'm still at Jet Casino. They haven't paid out my winnings. I'm active here, I read and review everything. Jet Casino hasn't paid out my winnings since May 17th. I honestly deposited to play, I paid immediately via BLIK. I don't want to give up. I'll continue using the website after registering Jet Casino, as long as my winnings are paid out. However, I want my winnings, and the case will be closed.

co witam wszystkich nadal jetcasino,nie wypłacili mojej wygranej,ja tu jestem aktywny,wszystko czytam i przeglądam,jetcasino od 17.maja nie wypłacili mi wygranej ,ja uczciwie wpłacałem,żeby grac,płaciłem forma blikiem natychmiast,niechce rezygnować. Z rejestracji Jet casino,jak mi wypłaca moja wygrana,dalej będę korzystał ze strony,ale warunek ,chce swoją wygrana i sprawa będzie zamknieta

Hello, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please clarify the exact date when you requested the withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jetcasino3pl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at the request of Jetcasino3pl. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Player, could you please provide an update on the current status of your withdrawals?

Thank you in advance for your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jetcasino3pl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila