JeetCity Casino - Pelaajan voitot takavarikoidaan tilin huonon hallinnan vuoksi.

Complaint Summary

I am requesting assistance from Casino Guru regarding JeetCity Casino and what I believe was a serious failure to respond appropriately to my responsible gaming requests.

The issue is not simply that I lost money while gambling. The important issue is that I contacted JeetCity before the losses occurred, clearly explained that I was struggling to control my gambling, and specifically asked them to put restrictions on my account to prevent me from continuing to gamble. Those restrictions were not implemented, and my account remained fully accessible. I subsequently lost the money I had been attempting to withdraw.

What Happened

I had a withdrawal of more than $8,000 pending with JeetCity.

The withdrawal process was taking an extremely long time. Because the funds remained available in my casino account, I repeatedly cancelled and recreated my withdrawal and continued playing the money.

I became increasingly concerned that I would continue gambling my winnings while waiting for the withdrawal to be processed.

I therefore contacted JeetCity and specifically explained why I needed restrictions placed on my account.

On August 18, 2026, I requested:

A $30 monthly deposit limit

A 3-day cooling-off period until my withdrawal was processed

I specifically explained to them:

"It’s because your withdrawal process is painfully slow and I don’t want to spend my winnings before it is processed. So yes, please also place a deposit limit of $30/monthly and also place a 3 day cooling period until my withdrawal is processed."

I was very clear about the reason for my request. I was trying to prevent myself from continuing to gamble while waiting for my withdrawal.

The following day, on August 19, 2026, I followed up again because the restriction had still not been placed. I wrote:

"Please hurry and place cooling period!"

Despite these requests, my account remained active and I was still able to gamble.

I subsequently lost the money I had been trying to protect.

This is particularly concerning because the loss occurred after I had already contacted JeetCity and specifically asked them to prevent me from continuing to gamble.

Why I Am Contacting Casino Guru

I understand that gambling losses are normally the responsibility of the player. However, I believe this situation is different.

I did not contact JeetCity after losing money and simply ask for my losses to be refunded.

I contacted them before the loss and specifically asked them to intervene.

I told them why I needed a cooling-off period. I requested a deposit limit. I followed up urgently when the cooling period was not implemented.

I was actively trying to prevent myself from gambling further, and JeetCity did not put the requested restrictions in place.

The exact situation I warned them about is what ultimately happened.

I am therefore asking Casino Guru to investigate whether JeetCity handled my responsible gaming request appropriately and whether the operator failed in its duty to act on a clear and urgent request for gambling restrictions.

Additional Concerns

There were also significant delays with the withdrawal and account verification process.

My account verification took more than a week, and the withdrawal process was extremely slow. I repeatedly communicated with JeetCity because I was concerned that the delay was making it possible for me to continue gambling my winnings.

Instead of receiving assistance when I specifically asked for it, my account remained available for gambling.

I have retained my email correspondence with JeetCity, including the messages where I requested the cooling-off period and deposit limit.

The remainder of the communication should also be available through the casino’s internal chat records.

What I Am Requesting

I am asking Casino Guru to assist me in obtaining a fair resolution.

Specifically, I am requesting that JeetCity:

Conduct a full review of my account and responsible gaming communications.

Review the exact timestamps of my requests for a cooling-off period and deposit limit.

Review my account activity and losses following those requests.

Explain why my requested restrictions were not implemented.

Refund the funds I lost after I had requested the cooling-off period and responsible gaming restrictions.

Process any outstanding withdrawal owed to me.

Permanently restrict my ability to gamble while this matter is being reviewed.

I am willing to provide all relevant emails, screenshots, chat transcripts, withdrawal information and account history to support my complaint.

I am not asking Casino Guru to simply consider the fact that I lost money. I am asking you to investigate what JeetCity did—or failed to do—after I specifically contacted them for help and requested restrictions before the losses occurred.

I believe the timeline and correspondence are important and I hope Casino Guru will review the matter based on the evidence.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with JeetCity Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you disclosed any gambling-related issues to JeetCity Casino?
• Do you currently still have access to your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I will send you an email with more details. I don’t have the chat transcriptions and am requesting them from Jeetcity. I only

have emails. And yes I did tell them I was a vulnerable gambler with no sense control.

Email sent. Jeetcity is ignoring all emails requesting chat transcripts

Hello jambam85,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for providing the additional information.

To better understand the timeline and the responsible gambling aspect of the complaint, could you please clarify the following:

• What was the exact date and time when you first requested the restrictions?
• Do you have any evidence showing that you directly informed the casino that you were experiencing gambling problems or were unable to control your gambling? If so, please forward it to me.
• Did you specifically request self-exclusion due to gambling problems, or did you only request a deposit limit?
• Do you currently still have access to your casino account?

Thank you in advance for your cooperation.

Best regards,

Attila