JeetCity Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I had signed up as the casino stated on there website no kyc withdrawal or verification I did verify my identity anyway I made one withdraw of 100 no problem but when I won the $8000 they would not let me withdrawal stating they wanted photos of the cards I deposited with witch I tried my best to but there still not happy it stated no kyc then they trying everything not to pay me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?
5. Why has the casino declined the photos of the cards you sent them for verification?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear Nickd88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey they have everything on file I have sent them everything but this is not the case anyways as on the website it states no kyc withdrawals it's false advertising if they're not gonna give me my money that own website states that I've waited long enough

I understand kyc it was stated on their website no kyc I've verified my identity they shouldn't need any more no casino should ask for any more if it's under 10,000 dollars you should know that can you please get them to hurry up with my withdrawal

Please forward me the documents you sent to the casino for verification that have not yet been approved by the casino at veronika.f@casino.guru. Kindly include the most recent communication with customer support regarding the problems with the verification of your account as well. Thank you for your cooperation.

Dear Nickd88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Is anyone doing anything about this

Could you please explain the differences between the name shown on the driver’s license and the name on the payment card? Was a payment card belonging to a third party used when making deposits into this casino?

Yes I gave my made some money and he let me use his card there is no problem in doing that I don't understand why I can't get my money when this was supposed to be a no kyc withdrawal casino I've looked it up there is no problems with what I've done the only problem is them trying to rip me off and enough is enough it's been over two months now

The casino is not even licensed in Australia but take Australians hard earned money and won't pay what winnings are made

According to the Terms and Conditions of JeetCity Casino:

11.2. Using third party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically, it is very difficult to check who the owner of the payment method is at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use the allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s nothing we can do for you.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Veronika