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I reached the bonus and continued playing normally. Today I wanted to withdraw €600, but it says I have no balance? I earned over €600 and also earned the bonus, so what's the problem? Please help, thank you.

Habe da den bonus erreicht habe auch weiter gespielt normal heute wollte ich auszahlen lassen 600 und da steht das ich kein Guthaben hätte? Habe doch ubber 600 erspielt bonus habe ich auch erspielt also wo liegt das problem?? Bitte um hilfe danke

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Dear Baby82,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with Jamslots Casino. Please allow me to ask you a few questions so I can better understand the situation.

Has the bonus wagering been completed?

Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello, regarding your question: After my deposit, I received the bonus, which I first used to claim free spins without making a deposit. I did quite well with the free spins, winning almost €80. Then I deposited €20, which should have added 100% to the wagering requirement (x30, regardless of which slots I played). However, it didn't seem that way, as I played quite a bit for a few days. Anyway, I played well and reached the 100% bonus. Then I continued playing, and the balance only showed "Yes, balance." When I tried to withdraw part of it, it didn't work.

Hallo auf ihre Frage ist es so ich hatte nach meiner Einzahlung den Bonus erhalten auf was ich erst freispiele ohne Einzahlung in Anspruch nahm und aus die freispiele hatte ich was gut gemacht fast 80€ und dann habe ich 20 Euro. Eingezahlt und sollte somit den (×30 egal bei welche slots ich. Spiele 100% angerechnet oder verrechnet werden aber kam mir auch nicht so vor da ich ganz schön paar tage gezockt habe naja jedenfalls habe ich mich gut gehalten und die 100% von Bonus erreicht so. Und dann habe ich weiter gespielt und dann stand nur. Das Guthaben ja und dann wollte ich auf ein Teil Auszahlung machen und funktioniert nicht

Dear Baby82, thank you for your response.

Could you kindly confirm whether the winnings are still available in your account, or have they been confiscated by the casino?

I would also appreciate it if you could share your correspondence with the casino. You can reach me via email at attila.g@casino.guru, or feel free to attach screenshots here.

Thank you for your patience and cooperation.

Good afternoon. I'm providing an update on the current situation. Please see it. I emailed Jamslot today but haven't received a response.

Schönen guten tag. Hiermit mache ich den aktuellen Stand der dinge. Ran das sie es sehen. Ich habe heute dem jamslot angeschrieben per Mail aber keine Reaktion zurück bekommen?

Dear Baby82, thank you for your response. Do I understand correctly that your bonus balance of 570€ has been fully wagered, however, it hasn't been credited to your real money casino balance?

Additionally, have you received any response from the casino?

Thank you for your patience and cooperation.

Dear Baby82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru