JackpotGuru Casino - Pelaajan kotiuttaminen viivästyy.

Hi Team,

I submitted my withdrawal request of 500K INR using bank withdrawal through bank transfer request on this website. I contacted them for faster processing but it’s difficult for me to get it touch with them through mail or chat, at last i was able to reach them on 25th November 2022 after submitting my request 14 hours earlier, they give me answer that they will process my withdrawal in 24 hours. Now it’s been well over 24 hours still no efforts have been taken to pay me.

i again contacted on 26th November 2022 and now the answer was it will take 5 days to process, I am not sure why this inconsistency in answers and why my withdrawal is not processed, also I would like to mention that my account is verified.

I have sent 5 mails but haven’t received a single answer from the support guys

Hello Garuda123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotGuru Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

My account has been verified from 16th September 2022 and my winning are from real money, I am not spoke to them on 24,25,26 November 2022. But I have not got any satisfactory reply from them.

As I mentioned above, the withdrawal may take up to 14 days so please let us know until the end of this week if there's been any update regarding the payment. Will be waiting for your answer.

I got the withdrawal

Thank you Garuda123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick