Jackbit Casino - Pelaajan kotiutus on viivästynyt ja luvaton.

I am submitting a complaint regarding a withdrawal of $800 from my account at Jackbit Casino (License 1668/JAZ).

Timeline of Events

• On 29 August 2025, I requested a withdrawal of $800 to my Bitcoin address: bc1qyuxyc8rfxtzh77223qx6e08qltrqlyusre47n7.
• At 03:24:07, the withdrawal was marked as rejected, while I was asleep.
• At 04:11:06, the withdrawal was shown as successful, but to a completely different Bitcoin address: bc1qnl64hcuutvsyra556tz6yae2x4r6q0k4q3guzy.

I never authorised this withdrawal, nor did I enter this address. Blockchain records confirm that the funds were routed through the casino’s hot wallet and remain in a secondary wallet.

Casino Response

I contacted Jackbit Casino multiple times regarding this issue. Their responses have been generic and dismissive, claiming that withdrawals are manual and can only be initiated by the account holder, and suggesting my account may have been compromised.

I have explained clearly that:

• I have never used this address,
• My account access and devices have not been compromised,
• The withdrawal must have been processed internally by the casino.

Despite this, they refuse to investigate further or provide any meaningful explanation. They continue to rely solely on quoting their Terms & Conditions and deny any responsibility.

Current Status

• The casino has not returned the $800,
• They have not conducted a proper investigation,
• They refuse to escalate or offer any resolution.

I am now seeking assistance to resolve this dispute and to have the funds returned.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously withdrawn winnings using your Bitcoin address?
• Do you currently have access to your account? Did the casino identify any suspicious activity on your account?
• What games did you play to accumulate your current balance in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi,

In response:

Have you previously withdrawn winnings using your Bitcoin address?

I have withdrawn several times, always to the same address. It is also the same address that I used to deposit thousands over hundreds of deposits.

Do you currently have access to your account? Did the casino identify any suspicious activity on your account?

When I first queried about the withdrawal, they immediately closed my account. They immediately jumped to the conclusion that my account was hacked my end, which is impossible, very secure password, not in any data breaches, and I have my laptop on me at all times. I have since changed my password just to get the account reopened.

What games did you play to accumulate your current balance in the casino?

Purely slots.

Did you achieve your current balance with the help of a bonus?

I don't take bonuses. This is all from raw deposits.

Could you please share with me your communication with the casino regarding the issue as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will forward all communication. As you will see, it is all generic replies from them, and they refuse to confirm via the release of server logs, that my account was compromised.

Thanks

Thanks for providing the details of your case. I understand your frustration completely regarding the situation.

Regrettably, we do not handle matters related to cybercrimes. If your player's account has been accessed by a perpetrator and your funds were subsequently stolen, this falls under the jurisdiction of the police, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Considering these circumstances, we are unable to confront the casino regarding the incident, and recommend you pursue the issue with the help of the authorities versed in cybercrimes.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.