Jackbit Casino - Pelaajan kotiutus on viivästynyt.

Hi! I was playing on Jackbit.com like sport betting and some slots. All was good, they did few withdrawal to me. After some winnings they asked me to do KYC. Ok no problem I did it , after that they asked to send video verification , I sent it and from that moment I am just waiting, every time I ask in chat when ? They saying me " we dont have exact timeframe wait more"

It is awful because I am waiting since 19.06.2025

Dear kopal1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Could you please list which documents you provided to the casino for account verification so far?
• Since when are you attempting to withdraw your winnings?
• When was the last time the casino processed a withdrawal of your winnings?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) I can log in into account

2) Basic verification : passport and selfie after they requested video from me with paper and passport , on paper should be date, name, site name, my username

3) Since I sent video withdrawal is not allowed to me

4) last withdrawal 06-18 00:47:10

5) I didnot use any bonus

Thank you very much, kopal1, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, kopal1,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the user's situation in more detail? What is the status of his KYC, and what needs to be done on his side to pass the KYC and/or withdraw his disputed funds?

If needed, or if we are talking about a breach of the casino's Terms and Conditions, and any of his disputed funds should be confiscated, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kopal1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Branislav B, Casino.guru