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good evening

I have a problem at iwild casino, I have a big win that I can't pay out.

You should never be able to pay out to your credit card or account, but unfortunately that doesn't work and live chat can't help me either.

I can't pay out with skrill either, because there's always an error.

Guten aabend

Ich habe bei iwild casino ein problem, habe einen grossen gewinn den ich nicht ausbezahlen kan.

Nirmalerweise sollte man auf die kredit karte ider konto ausbezahlen können, aber leider geht das nicht und live chat kan mir auch nicht weiterhelfen.

Mit skrill kan ich auch nicht auszahlen, da immer ein fehler kommt.

Dear sezi3880,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sezi3880,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.