IviBet Casino - Pelaajan voitot takavarikoidaan.

I won €750, but I will not be paid out due to the terms and conditions, which I am not informed about beforehand.

Ich habe 750€ gewonnen, diese werden mir allerdings nicht ausgezahlt aufgrund der AGBs, von denen man vorher nicht in Kenntnis gesetzt wird.

Dear x95mhsvb7f,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain which terms and conditions were breached according to the casino in your situation?
• Is your account accessible to you?
• Have you passed account verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Your withdrawal request has been cancelled.

Reason for rejection: "We have noticed that you have exceeded our maximum allowed bet with an active bonus rule while playing Friday Reload Casino. We would like to kindly inform you that according to our Terms and Conditions: 1f. The maximum bet with an active casino bonus is 5 EUR (5 USD/ 8 CAD/ 5 CHF/ 20 PLN/ 8 NZD/ 1700 HUF/ 30 BRL/ 4,500 CLP/ 400 INR/ 25 PEN/ 600 JPY), unless otherwise stated in the special terms for the bonus. Purchasing game features, including but not limited to re-spins, increases your bet. If the player exceeds the maximum bet while the bonus is active, Ivibet reserves the right to cancel the bonus and any winnings associated with it. If the currency of your account is not specified, the maximum bet is equal to 5 euros in your currency. Therefore, we have decided to confiscate the winnings. You then only the first deposit with which you activated the bonus remains. Please note that you agreed to our general terms and conditions when registering. You can view these at the following link: https://ivibet.com/information/bonus-terms Please let us know if you would like to receive your betting history so that you can check all the information yourself."

Account is already verified, I still have access.

The game played was Lighting Storm.

Deine Auszahlungsanfrage wurde storniert. 

Grund der Ablehnung: "Wir haben festgestellt, dass Sie mit einer aktiven Bonusregel beim Spielen von „Friday Reload Casino" unseren maximal zulässigen Einsatz überschritten haben. Wir möchten Sie freundlich darüber informieren, dass gemäß unseren Allgemeinen Geschäftsbedingungen: 1f. Der maximale Einsatz mit einem aktiven Casino-Bonus beträgt 5 EUR (5 USD/ 8 CAD/ 5 CHF/ 20 PLN/ 8 NZD/ 1700 HUF/ 30 BRL/ 4.500 CLP/ 400 INR/ 25 PEN/ 600 JPY), sofern in den Sonderbedingungen für den Bonus nichts anderes angegeben ist. Der Kauf von Spielfunktionen, einschließlich, aber nicht beschränkt auf Re-Spins, erhöht Ihren Einsatz. Wenn der Spieler den maximalen Einsatz überschreitet, während der Bonus aktiv ist, behält sich Ivibet das Recht vor, den Bonus und die damit verbundenen Gewinne zu stornieren. Wenn die Währung Ihres Kontos nicht angegeben ist, entspricht der maximale Einsatz 5 Euro in Ihrer Währung. Daher haben wir uns dazu entschlossen, die Gewinne zu konfiszieren. Ihnen bleibt dann nur noch die Ersteinzahlung, mit der Sie den Bonus aktiviert haben. Bitte beachten Sie, dass Sie bei der Registrierung unseren Allgemeinen Geschäftsbedingungen zugestimmt haben. Diese können Sie unter folgendem Link einsehen: https://ivibet.com/information/bonus-terms Bitte teilen Sie uns mit, ob Sie Ihre Wetthistorie erhalten möchten, um alle Informationen selbst überprüfen zu können."

Konto ist schon verifiziert, habe auch noch Zugriff.

Gespielt wurde Lighting Storm.

Thanks for the clarification x95mhsvb7f

Our position regarding the breach of maximum bet rule is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Dear x95mhsvb7f,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.