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Hello good morning, I came to make a complaint about the casino "ivvibet" " https://ivibbet.net/es " today they closed my account with all the money *1900 USD* due to "fraudulent" activity

They literally closed my account because I had made so many profits, since I only deposited $100 at their casino. I found out because I received this email. I wanted to know if you could do anything since it's a casino that doesn't want to pay. I had to enter 20bet because there's no ivvibet option; it's a clone of that platform.

Thank you very much and I look forward to your responses.

Hola buenos dias, vengo a hacer una queja sobre el casino "ivvibet" "https://ivibbet.net/es" hoy me cerraron la cuenta con todas el dinero *1900 USD* por actividad "fraudulenta"

Simplemente me cerraron la cuenta literal porque tuve muchas ganancias, ya que deposite solo 100 USD en su casino. Me entere porque me llego este mensaje al mail, queria saber si ustedes podrian hacer algo ya que es un casino que no quiere pagar. Tuve que poner 20bet porque no esta la opción de ivvibet, es un clon de esa plataforma.

Muchas gracias y espero respuestas

Dear joaccozuccala,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with IviBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before your account got blocked?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I appreciate your response and the opportunity to provide more information about my case.

I focused exclusively on sports betting

My account was blocked when I was in the third step of the verification process. I didn't have the opportunity to complete the verification process due to the sudden blocking of my account.

I accumulated my earnings without using any active bonuses. It's important to note that I had previously withdrawn $500 from my account without any issues, suggesting my activity on the platform was legitimate.

I want to emphasize that my account was blocked just as I attempted to complete the third verification step to withdraw the remainder of my winnings (USD 1,900). This suggests that the blocking of my account and the withholding of my funds may be related to my betting success and not to any fraudulent activity.

I appreciate your attention to this matter and hope you can help me resolve this issue with ivvibet.

Agradezco su respuesta y la oportunidad de proporcionar más información sobre mi caso

 Me concentré exclusivamente en apuestas deportivas 

Mi cuenta fue bloqueada cuando estaba en el tercer paso del proceso de verificación. No tuve la oportunidad de completar el proceso de verificación debido al bloqueo repentino de mi cuenta.

Acumulé mis ganancias sin utilizar ningún bono activo. Es importante destacar que previamente había retirado 500 USD de mi cuenta sin problemas, lo que sugiere que mi actividad en la plataforma era legítima.

Quiero enfatizar que mi cuenta fue bloqueada justo cuando intenté realizar el tercer paso de verificacion, para asi retirar el resto de mis ganancias (1900 USD). Esto sugiere que el bloqueo de mi cuenta y la retención de mis fondos pueden estar relacionados con mi éxito en las apuestas y no con cualquier actividad fraudulenta.

Agradezco su atención a este asunto y espero que puedan ayudarme a resolver este problema con ivvibet. 

Thank you very much for your reply, joaccozuccala. Please specify what documents were already accepted for verification (1-2 steps). What documentation was requested from you to provide for the 3rd step?

Have you asked the casino for clarification about accusing you of fraudulent activities or about the exact term that you breached, according to them? Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear joaccozuccala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru