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My account was closed because I apparently had another account at some point. I didn't remember that. In total, I deposited approximately €1500. I didn't use any bonuses in the account. At the end, I had between €600 and €700 in the account. I would at least like to have my balance back. One account is not yet verified.

Mein Konto wurde geschlossen weil ich irgendwann mal wohl ein anderes Konto hatte. Das wusste ich nicht mehr.insgesamt habe ich ca 1500 Euro eingezahlt.Auf dem Konto habe ich keine Boni verwendet. Ich hatte zum Schluss zwischen 600 und 700 Euro auf dem Konto. Ich möchte wenigstens mein Guthaben wieder haben dürfen.ein Konto ist noch nicht verifiziert.

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have had multiple accounts opened at IviBet Casino?
• If so, could you please advise when exactly did you open your first account at IviBet Casino?
• Was your original account fully verified before it was closed?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They're in contact with me now. Some time ago, I apparently opened an account there using an old email address. I don't think it was verified. Nevertheless, I'm hoping for a full refund of my deposits.

LG [Redacted]

Mittlerweile sind sie mit mir in Kontakt.Vor länger Zeit hab ich wohl mit einer alten E-Mail-Adresse dort ein Konto eröffnet.glaube nicht dass es verifiziert war. Nichtsdestotrotz hoffe ich jetzt auf eine vollständige Erstattung meiner Einzahlungen.

LG [Redacted]

Dear player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear JensinWiesen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru