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Over 48 hours ago, I made three withdrawals totaling 700,000 Costa Rican colones. Every time I contact them via chat, they tell me they're experiencing high demand, but no betting site takes that long to process. They also asked me for all sorts of verification documents, and even though they approved it, I'm still waiting for the money they don't want to pay me.

Desde hace más de 48 horas hice 3 retiradas que en total suman 700,000 colones costarricenses, cada vez que me pongo en contacto en el chat me indican que es que tienen mucha demanda, pero ninguna casa de apuestas dura tanto en procesar, además para verificar me pidieron de todo, e igual ya me lo aprobaron, pero sigo esperando ese dinero que creo que no me quieren pagar.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear Aldo1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru