Island Reels Casino - Pelaajan tili on suljettu.

Hi I won at island reels casino on free bonus I won 2000 dollars and I withdrawn it sent all documents and when asked them change my number they saying I have multiple accounts and they have now closed my account I don't have multiple accounts unless someone in my house hold as used my details or they have sister sites but I didn't know that and they are refusing to pay the winnings and I know can't lock into the casino

Dear rjiddy1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings from Island Reels Casino.

To better understand the situation and assist you, could you please provide us with more information by answering the following questions:

• What specific documents did you send for the verification process?
• Can you confirm if anyone else in your household has used your personal details to create an account?
• Was there any communication from the casino regarding the closure of your account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

If you have any relevant communication with the casino that you would like to forward, please send it to nikolas.b@guruadmins.com.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have emailed u back I sent passport bank card address aaf form was all waiting to be approved and then when I asked about my withdrawal the said multiple accounts when I asked how long it would take and they said we are closing your account

ere is the attached document that I have withdrawn the money through bank wire transfer and was being processed x

p this is the rubbish they are spouting

Thank you rjiddy1986 for all the information provided so far. As we need further evidence from the casino regarding your multiple accounts, I will be now forwarding your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rjiddy1986,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Island Reels Casino to join the conversation.

Dear Island Reels Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at michal.k@casino.guru

Thank you for your email and the provided evidence, Island Reels Casino team.

Dear rjiddy1986,

After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another with the same IPs, the same name and surname, the same address, and the same date of birth. All of the accounts took advantage of the bonuses, and casinos have a very strict policy regarding multiple account cases that have been used in this way. The casino team has acted according to its terms and conditions, as was previously communicated to you.

I am sorry we could not be of more help on this occasion. Should you face any challenges with this or any other casino in the future, please do not hesitate to contact us. We will try our best to help.

Best regards,

Michal

Casino Guru