Island Reels Casino - Pelaajan kotiutusvaihtoehtoa on rajoitettu.

Hi Joshua here contacting you in regards to Island reels Casino regarding a withdrawal of bitcoin. $500 ..I WENT TO GO MAKE A WITHDRAWAL AND THEY TOOK THE BITCOIN OPTION AWAY. THE ONLY TWO OPTIONS ARE BANK WIRE AND CHECKED BY COURIER IN WHICH I DO NOT USE either I MADE A DEPOSIT WITH CRYPTO, and I should be able to cash out with crypto .. they have always paid me in the past and the bitcoin option has always been there for some reason. It’s not there like I said not sure what I do but anywaysthey told me they’re doing maintenance on the bitcoin processor in which I’ve heard before . 😂..I’ve been a member of this casino for quite some time and all of their group of casinos and I’m just not happy about it considering I spend a lot of money there. Not sure if you can do anything about this, but it would be great thank you Joshua S

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Dear Joshua200224,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any other alternative methods to withdraw your winnings that are more suitable for you?
• Was your account verified successfully in the past?
• What date did you attempt to make the withdrawal?
• Have you received any official communication from the casino regarding the maintenance of the Bitcoin processor?
• Do you have any screenshots or emails that document your previous successful withdrawals or communication related to this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hi, I have not been offered a better withdrawal method , I have not received any communication as far as bitcoin processor, I tired requesting withdrawal on 11-28-25 they took the bitcoin withdrawal option away . I’ve always used this option . I have spent a lot of money there is the reason I am also frustrated than they would take the withdrawal option away . (My account is verified)

Thank you for your reply and for providing the previous details,Joshua200224.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Joshua200224,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru