irwin Casino - Pelaaja pyytää pelikieltoa Galaktika-kasinoilla.

Hello! Could you help me permanently ban myself from all Galaktika NV casinos? The staff are ignoring me or they don't understand me! I don't want to receive any more emails or anything else from this group!

Hallo! Könnten sie mir helfen mich bei jeden galaktika nv casino dauerhaft zu sperren? Ich werde von den mitarbeitern ignoriert oder sie verstehen mich nicht! Ich möchte von dieser gruppe keine e-mails mehr oder sonstiges erhalten!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please note that Galaktika N.V.-owned casinos operate under a licence issued by the Curaçao Gaming Authority. Therefore, it is necessary to request account closure separately for each casino.

Also, please note that we only assist with self-exclusion requests due to gambling addiction. When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings irwin Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Have you specified the reason why you wanted to close your account in your previous requests? If not, please send another email to irwin Casino using the template I provided, add my email address veronika.f@casino.guru to CC, and keep me informed about any further developments. Thank you in advance.

I hope we will be able to help you resolve this issue as soon as possible.

Best regards

Veronika

Dear Cyberspace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru