Iris Casino - Pelaajan kotiutuspyyntö hylätään.

Hello,

I deposited at this casino and have now won €800. I've played at other Galaktika casinos before and never had any problems. I'm fully verified with Iris, but my withdrawal is being rejected without any explanation. The live chat isn't responding at all. What's going on? I've really enjoyed playing at these casinos so far.

Hallo,

habe in diesem Casino eingezahlt und nun 800€ gewonnen. Habe bereits in anderen Galaktika Casinos gespielt und nie Probleme bekommen. Ich bin bei Iris voll verifiziert, aber meine Auszahlung wird wortlos abgelehnt. Der Live Chat reagiert überhaupt nicht. Was ist da los. Habe bisher sher gerne in diesen Casinos gespielt.

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Dear asgard18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or canceled in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean