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Inetbet. I came across a no deposit free spins bonus for inetbet, I had $50 after the wagering requirements and submitted a withdrawal after completing all steps they also said I needed to make make deposit before I could withdraw for a further verification step and then they would process it. I decided to play the $50 and lost it and the bonus was gone in my profile no longer active, however there may of been a few cents left under 10xents, I then deposited litecoin to the value of about 120usd, for a bonus code that gave $300 on top of a minimum $100 deposit. The original small bonus had been played down to nothing, maybe 0.1-0.6cents. i then made a substantial deposit and after a while and finally got a win, i adhered to all terms and conditions of wagering the bonus portion. I have zero concern or doubt that I breached anything at all. i completed the $20,000 wagering requirement. After 6 hours of playing, however they declined paying me my $6,000 dollar winnings because i had an existing winning (the cents left before I made my new real money new session deposit, which also had been fully wagered) The email I received declining the withdrawal said that as the winnings (a couple of cents) were made in part with a previous bonus during which I supposedly made an $18 bet (which I don't believe). As a result of the couple of cents from a completed and lost bonus combining with my real money deposit and because I had gone beyond Max wager in the couple of cents won i had gone above the max wager so even though that bonus was gone and not active was in my account when i deposited my next $150, they said that because of winnings won outside of t&cs being part of the balance that (the cents) they would not pay me my 6k winnings i won on the $150 new session real money deposit.

In the next sentence they told me my account was suspended. So I cannot review my gaming history data.

How can you help?

I play honestly and fair, and legitimate wins are rare between losses. I'm so dissapointed and have knots in my stomach.

Thanks in advance.

Cheers,

Jack ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino accused you of breaching the maximum bet during bonus play?
• Could you please share screenshots of your bonus history, showing when you accepted bonuses in the casino, if available?
• Could you please share screenshots of your deposit history showing when you made deposits at the time of the incident, if available?
• Have you passed account verification?
• Could you please share with me your communication with the casino regarding the accusations made against you and the reasons for the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jacko777089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Jacko777089. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

My apologies, I didn't realise I could reopen, I just submitted a new complaint.

I want to start off by apologising and explaining why I didn't respond in the first complaint. Casinomeister made it very clear to me that if I engaged with anyone else they would not pursue or recommend any restitution.

Please let me know if with the new complaint and information within, what more you may need and if you can assist.

Sinc3rest apologies and thanks in advance,

cheers, Jack

Hi Tomas,

I think the easiest starting point here would be for me to paste the discussion at casinomeister? As it should provide some clarity. Are you ok if I do that?

Dear Jacko777089,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

The last part:

jacko777089 Jun 16, 2026

Don't want to come across as a pest, just touching base once a week to see if there has been any updates?

 GourdFollower Jun 16, 2026

I've passed this on to Max again and asked him to get back to you as soon as he can.

Thanks for your patience.

Regards,

GourdFollower

Casinomeister PAB Manager

 maxd Jun 16, 2026

Yes, apologies, I did hear back from them:

This slots code ... has a maximum bet of $5 and he played 2136 spins over this amount. This is the reason why we were unable to pay out the winnings.

- Max

 jacko777089 Jun 16, 2026

That's not true though? What currency? And if that's the case why won't they share the gaming data?

 jacko777089 Jun 16, 2026

This sounds a lot like the Blackjack thing. After the bonus was completely cleared where I did play for a considerable amount of time, but never above the limit during wagering...

 maxd Jun 17, 2026

I’ll go back to the casino for the evidence. I will say this though: if you went straight to Blackjack after completing your wagering requirements without first clearing your account then that’ll likely be the problem here. We’ll find out soon enough.

- Max

 jacko777089 Jun 17, 2026

So even if the requirements are dine, bonus is gone, its all withdrawable etc..

I can't play normally until I withdraw it all and re deposit? That's something I've never seen before

 maxd Jun 30, 2026

Yes, that is the situation, and it’s nothing new. We’ve been seeing that for years now. It’s not a good feature but some casinos do use it.

- Max

 jacko777089 Jun 30, 2026

That's not fairplay, especially when the bonuses are fully complete and hence the bonuses dissapear along with the option to view their specific terms and conditions. On top of that with the bonus balance reading 0 and the real money reading the full amount.

Extremely dissapointed with that sort of intentional setup, after they took their fee, didn't even receive my full deposit back.

Do you consider this ticket closed then? They won't entertain a discussion on fairplay at all? If so I would like to think this would be reflected in your review, and know when with your permission I can share this in a purely facts based warning myself here and everywhere else.

Cheers,

Jack

Thanks Tomas!

Appreciate it mate.

Cheers,

Jack

Dear Jacko777089,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite iNetBet Casino representative to join this conversation.

Dear iNetBet Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Hi Mirka,

(I am more than happy to forward the entire email chain, I'm just not sure how to in here)

They have reached out just recently, the initial email was accompanied with a small partial gaming history i have requested months ago, with the accompanying message:

https://cullosptyltd-my.sharepoint.com/:x:/g/personal/jack_cullen_cullos_com_au/IQC_Wp0akpmwQ7l-KBfqx1IdAT8kEgrzn_ZNSbmiw7j4MPM?e=MNu5cQ

I can see that the bonus that was redeemed on your account was Money1, an offer to deposit $100 and receive an extra $300 to play with. I see that you deposited $115.45 and received this boost to your funds. Unfortunately the maximum bet allowed on this coupon is $5 and this is mentioned in the Terms and Conditions of the promotion.

I replied asking for the full gaming history again and this was provided afterwards. Please see full gaming history link below as well as my response which sums up this entire situation.

https://cullosptyltd-my.sharepoint.com/:x:/g/personal/jack_cullen_cullos_com_au/IQDs6bo9EqBxTY1ng1-SX_1eAT5GIQgTAg4LOT2kLmt4UuY?e=S592iF

Hi Emily,

It's quite strange how this gaming history is presented. Some 6.25 bets have been moved up above 5 dollar bets towards the end of the wagering row 4405+

When re-organised based on time of spin bets (column J) it can be clearly calculated that a total of $15,144.65 was wagered at $5 or less before any $6.25 spins bets were made. This is according to your own time data in column J. Now if we take the bonus which was deposit $100 play with $400 (300%) and add the extra I deposited we get from my calculation a starting balance of $415.45. $415.45 with 35x wagering = $14,540.75

Before any bet over $5 was made I had wagered $15,144.65 This is clear as day in the gaming history you provided. Although I'm very curious to know why a batch of $6.25 bets with a later spin date were moved up the list so at first glance it looks like they were made before the wagering amount was complete?

The take away from this is that the bonus was without a doubt waged within the rules completely.

The following on being that no matter if you meet all wagering requirements an effort has been made after the withdrawals were placed $5k usd, and no longer in my account, that my now wagering cleared account with real money made larger bets and these still violate the conditions of the completed bonus, so not only clearing account funds but clearing the in process withdrawals? Can I get your opinion on this?

Cheers, Jack

To me Mirka,

The reasons for denial have changed 4 times now. And ultimately it lands on the predatory practice of once a bonus is wagered per conditions and honestly that the player can withdraw the full amount and redeposit and play just fine. But leave even 1 dollar of fully wagered cleared and real money in the account and hypothetically wager it a million times more they will sieze and deny all pending withdrawals if after the bonus conditions are met and wagering completed. You decide to withdraw a portion and leave some to play where only then you bet above $5. Sole purpose is to deny fairly wagered bonuses and goes against all fundamental principles of fair play.

cheers jack,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jacko777089,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova