iNetBet Casino - Pelaajan tili suljetaan kotiutuksen hylkäämisen jälkeen.

Inetbet. I came across a no deposit free spins bonus for inetbet, I had $50 after the wagering requirements and submitted a withdrawal after completing all steps they also said I needed to make make deposit before I could withdraw for a further verification step and then they would process it. I decided to play the $50 and lost it and the bonus was gone in my profile no longer active, however there may of been a few cents left under 10xents, I then deposited litecoin to the value of about 120usd, for a bonus code that gave $300 on top of a minimum $100 deposit. The original small bonus had been played down to nothing, maybe 0.1-0.6cents. i then made a substantial deposit and after a while and finally got a win, i adhered to all terms and conditions of wagering the bonus portion. I have zero concern or doubt that I breached anything at all. i completed the $20,000 wagering requirement. After 6 hours of playing, however they declined paying me my $6,000 dollar winnings because i had an existing winning (the cents left before I made my new real money new session deposit, which also had been fully wagered) The email I received declining the withdrawal said that as the winnings (a couple of cents) were made in part with a previous bonus during which I supposedly made an $18 bet (which I don't believe). As a result of the couple of cents from a completed and lost bonus combining with my real money deposit and because I had gone beyond Max wager in the couple of cents won i had gone above the max wager so even though that bonus was gone and not active was in my account when i deposited my next $150, they said that because of winnings won outside of t&cs being part of the balance that (the cents) they would not pay me my 6k winnings i won on the $150 new session real money deposit.

In the next sentence they told me my account was suspended. So I cannot review my gaming history data.

How can you help?

I play honestly and fair, and legitimate wins are rare between losses. I'm so dissapointed and have knots in my stomach.

Thanks in advance.

Cheers,

Jack ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino accused you of breaching the maximum bet during bonus play?
• Could you please share screenshots of your bonus history, showing when you accepted bonuses in the casino, if available?
• Could you please share screenshots of your deposit history showing when you made deposits at the time of the incident, if available?
• Have you passed account verification?
• Could you please share with me your communication with the casino regarding the accusations made against you and the reasons for the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jacko777089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Jacko777089. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

My apologies, I didn't realise I could reopen, I just submitted a new complaint.

I want to start off by apologising and explaining why I didn't respond in the first complaint. Casinomeister made it very clear to me that if I engaged with anyone else they would not pursue or recommend any restitution.

Please let me know if with the new complaint and information within, what more you may need and if you can assist.

Sinc3rest apologies and thanks in advance,

cheers, Jack

Hi Tomas,

I think the easiest starting point here would be for me to paste the discussion at casinomeister? As it should provide some clarity. Are you ok if I do that?

Dear Jacko777089,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas