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My money has been missing my withdrawal winnings casino dont Credited back to my player account this is terrible where is my money i want my money now please help my withdrawal has been cancelled and not Credited back to my player account so that i can request New withdrawal again Credit my withdrawal back to my player account now i want my money now terrible casino my 195 euro missing my winnings

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Have you contacted customer support to ask why your withdrawal request was cancelled and when you can expect the funds to be credited back to your casino account?
• Have you selected the same payment method for your withdrawal request that you previously used to deposit funds into the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear checkie1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru