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My money has been missing my withdrawal winnings casino dont Credited back to my player account this is terrible where is my money i want my money now please help my withdrawal has been cancelled and not Credited back to my player account so that i can request New withdrawal again Credit my withdrawal back to my player account now i want my money now terrible casino my 195 euro missing my winnings

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Have you contacted customer support to ask why your withdrawal request was cancelled and when you can expect the funds to be credited back to your casino account?
• Have you selected the same payment method for your withdrawal request that you previously used to deposit funds into the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika