IceCasino - Pelaajan tili estettiin.

They blocked my account with my money there, I couldn't withdraw because they never verified my account, I contacted them and they always said the same thing to wait for them to activate and then I could withdraw. I sent photos of my identification and personal things and they blocked my account for no reason, maybe not to pay me, I don't know, I need help.

Bloquearam a minha conta com meu dinheiro la, nao consigui levantar pois nunca me verificaram a conta, entrei em contacto com eles e diziam sempre a mesma coisa para esperar que iam ativar e ai poderia fazer o saque. Enviei fotos da minha identificaçao e coisas pessoais e bloquearam me a conta sem motivo algum talvez para nao me pagar nao sei, preciso de ajuda.

Hello danielk800,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I can't answer these questions because my account is disabled so I can't log in to see. I was told that it was blocked due to having several accounts on the same IP which is not justified because I don't live alone and I won't have a PC for each resident who registers at Ice Casino for that reason I have more than one account on the same PC.

I sent my Identity Card, Proof of Address, Proof of IBAN and Photo of me.

I have 80 Euros to withdraw, they never checked my account even though I sent all the Documents.

Nao consigo lhe responder a essas perguntas pois minha conta esta desativada entao eu nao consigo entrar para poder ver. Me disseram que foi bloqueada devido a ter varias contas no mesmo IP o que nao se justifica pois nao moro sozinho e nao vou ter um PC para cada morador que se regista no Ice Casino por esse motivo ter mais de uma conta no mesmo PC.

Enviei o meu Bilhete de Identidade, Comprovativo de Morada, Comprovativo de IBAN e Foto minha.

tenho 80 Euros por levantar, nunca me verificaram a conta mesmo eu tendo mandado todos os Documentos.

I would like to ask IceCasino to join us and help us resolve the player's issue. Is there any indication beside the same device or IP address which would prove that the player have multiple accounts?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We'd like to confirm, the lady has at least 4 accounts, all registered on the same very name. All accounts used no-deposit bonus. There was no deposit made by the player.

Kind regards

Can you please forward a proof of account multiplicity to nikolas.b@casino.guru?

The casino hasn't responded for 5 days, how will this situation turn out?

Faz 5 dias que o casino nao responde, como vai ficar esta situaçao?

Hello,

The details have been sent.

Kind regards

Dear danielk800,

The casino has provided us clear evidence that you have multiple accounts in IceCasino. As it it against the casino terms to have more than 1 account, your complaint will be now rejected.

Please keep in mind to never create more than one account in one casino, otherwise the casino can simply block them all and void your balance.

Regards,

Nick