IceCasino - Pelaajan kotiuttaminen viivästyy.

I had 30,000 there and I'm waiting for the selection for the third day and they still don't have to. I only have 16,000 there. And it looks like it won't pay me

Měl jsem tam 30 000 a čekám na výběr už třetí den a furt se k tomu nemají. Už tam mám jen 16 000. A vypadá to že mě to nevyplati

Hello luciejarosova916,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Could you please explain how can your balance be lower if the money is pending on a withdrawal?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear luciejarosova916

Would you please specify the disputed transaction ID? Thank you in advance!

Kind regards

Dear luciejarosova916,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.