IceCasino - Pelaajalla on vaikeuksia nostopyynnön kanssa.

They haven't paid my money from roulette for a month and a half.I'm writing from live chat every day, don't worry, your money is processed by authorized friends They stall by saying, I believe in the beginning and one day they put my money back in the casino's game counter

I asked why did you do this,

and they told me to do wihtdrawal again

and i did wihtdrawal again and they still didn't pay.

Dear Alp66, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No, I didn't want fre bonus, I didn't use it,

I want my game money that I won, I can't stand to be tricked,

I have a bad character I won't leave this money with them, I'll burn a big quilt for a little flea

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

Dear Alp66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.