Hustles Casino - Pelaajan tili on suljettu.

I deposited £350 on Monday 28th April 2025. I turned this into £1630 and attempted to make a withdrawal. I was asked by Hustles via email to submit KYC documents.

I submitted all the documents and they closed my account for no reason. They are not communicating with me.

I would like my money back. I have not breached any terms and conditions. I am concerned by all the similar reviews about this website.

Dear 0045220,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with the following details:

• What specific KYC documents did you submit, and on what date?
• Have you received any correspondence from Hustles regarding the reason for your account closure? If so, please forward it to me at veronika.f@casino.guru.
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi,

Thanks for your response. Please see the below:

What specific KYC documents did you submit, and on what date? Answer: I sent a copy of my passport, a recent energy bill, a selfie of me holding the passport and a selfie of my holding a piece of paper with the casino name

Have you received any correspondence from Hustles regarding the reason for your account closure? If so, please forward it to me at veronika.f@casino.guru. Answer: I have received no response. I tried to login and it is closed. Hustles are ignoring my emails

What types of games did you play? Answer: I made sports bets, predominantly soccer and tennis

Did you accumulate your winnings with or without a bonus? Answer: no bonus was used

Have your identity documents been approved before your account was closed? Have you passed the full KYC verification?

I submitted the KYC documents and they closed the accounts. But there would not have been any issue with any of the KYC documents - I provided what they needed. I did not break a single term on their terms and conditions. Ie I did not have another account with them, I was able and allowed to register from the UK etc

Hi. Is there any way I will ever get my money back? I really need the money. I also deposited a lot more than i have in the balance of my account

Dear 0045220,

The casino has stated that they will not provide us with any information or discuss anything regarding your account with us.

Therefore, there is nothing we will be able to achieve, and I recommend that you instead contact the licensing authority of the casino. You can submit a complaint to them via the contact form here: https://www.gamingcontrolcuracao.org/contact

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Kind regards,

Veronika