HitNSpin Casino - Pelaajien kotiutukset viivästyvät jatkuvasti.

I would like to start by saying that I am absolutely okay with losing money while gambling, but this place is an absolute scam. The main problem here is not losing, but "winning." You already lose when you deposit, because you won't be able to withdraw, so the whole point of the casino is lost, and it becomes only an uncontrolled scam that, even worse, is licensed (of course, a complaint to the licensing company will also be made). I have a lot of online/real casino gambling experience. At first glance, it's a usual online casino, but when it comes to "winning," all the scam starts to become obvious. First, KYC confirmation needs to be done in order to collect as much of your personal information as possible, and I have no idea what it will be used for. Secondly, they will postpone your withdrawal lots of times for all kinds of reasons, and the information that you earlier had from the support will be wrong. Multiple times they will write different things when the deadline of the withdrawal is reached and say they are sorry for previous wrong information. Long story short: deposit is fast and easy, but all that will happen afterwards is that you are only left with virtual money that is good for nothing. I will update and edit this comment in case something changes, but if you are reading this with no edits done, please choose somewhere else to play, if you don't want to be left with virtual money that is good for nothing after "winning" and a lot of personal data sucked.

Please also note that good comments are very robotically written and do not have any meaning, which gives a feeling that they were also "self-made" by them or bought (it is what crypto scammers often do - they pay for cheap media to promote them). I have all screenshots, chats, transactions, everything to prove my words. What I wrote is not slander or an angry comment in any way. The current deadline given to me (that obviously was changed by them earlier) is October 17th, that's when I will provide an edit here.

UPDATE: The withdrawal was rejected on October 6th, claiming it was due to technical issues. However, there is no fault of the player. Support told them to request another withdrawal, and the period restarts again on the date the request is made (meaning another 30 days have to pass for it to be confirmed), but nothing is preventing them from rejecting it again and claiming that there are again technical issues, then again asking for a new request and restarting the period. It's a never-ending story of not being able to withdraw.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 

Dear EL_JAY53,

Thank you very much for submitting your complaint.

I’m sorry to hear about the problems you’ve encountered with this casino. We appreciate that you have already provided screenshots of your withdrawal attempts and other relevant communication, which is very helpful.

To ensure we fully understand your situation and can proceed effectively, could you please provide a few more details:

• The dates and amounts of all deposits and withdrawal requests related to this issue.
• Which documents you submitted for KYC verification, and whether you received any response or confirmation from the casino regarding these.
• Any additional details about the messages you received from support that may not be included in the screenshots.

If it’s easier, you can also forward all relevant communications directly to [email protected] so we can have everything documented in one place.

Your cooperation in providing these details will help us investigate and work towards a resolution. Having complete information allows us to better understand what happened and to assist you effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Sure, no problem to provide everything. I screenshotted everything. I trusted your casino score on this casino, so that's why I chose it (this is just for info on why I started to play there at all).

So, providing additional information that you requested:

The deposit was done on September 12th, 2025, at 22:17.

For KYC, I provided pictures of: an ID card, a bank card (used for the deposit, and the withdrawal request was also for the same card), tons of utility bills, selfies with a screen of the casino balance on the background, and a selfie with my ID and bank card. They confirmed KYC after I provided lots of additional information that they were requesting.

Attaching screenshots; I have many more, but I can't add any more because this system doesn't allow it.



Greetings all,

As per the moment being, we can confirm the player has completed the KYC check, and the withdrawal is scheduled to be paid according to T&Cs of the casino.

The requested withdrawal amount: 950 EUR, requested at 06.10.2025 20:20:59 (UTC)

Regards

Good evening,

Thank you for your response. Please note that the first withdrawal attempt was created on 2025-09-12 and was rejected on 2025-10-06 because, as support wrote, of "technical issues." However, there was no fault of the player, and afterward, the support agent told them to create a new withdrawal request, where the General T&C restarts from the time of the new withdrawal request.

Attaching withdrawl request screenshots where you can see the date of the request before it was rejected for "technical issues".

Thank you in advance.

Providing an update: At the current moment, the casino did pay out part of the full withdrawal amount and was already received. Waiting for the further amount.

Thank you Casino Guru for the attention brought to the case.

Providing an additional update: for current moment HitNSpin Casino transferred almost all funds that were requested for withdrawal; some more is left, but I believe that as the process has now begun, everything will now be done further as promised. I believe that this was with the help of Casino Guru, as previously everything was not moving at all and had a lot of unclear information. Now, the trust for the casino has been brought back; everything is being processed, thank you.

Dear EL_JAY53,

Thank you very much for your update and for keeping us informed throughout the process. I’m glad to hear that most of the funds have already been received and that the remaining balance is expected soon.

Please make sure to keep me updated once the full amount has been paid so we can close this case properly.

Fingers crossed everything will be finalized without further delays.

Thank you, will for sure provide an update once all the funds will be received.

Providing final update: HitNSpin casino completely paid the full amount requested. Hard not to believe that it was not thanks to Casino Guru, but either way, I confirm that casino have paid everything requested. Thank you Casino Guru for your help and thank you HitNSpin Casino even trough some problematic situations, but everything had been done as it should be. Take care guys.

Dear EL_JAY53,

Great news 👏🏻 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela Kontos

Casino.Guru