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Hello

I reported my gambling addiction and requested account suspension via live chat, but unfortunately this wasn't implemented, which is why I deposited more money. I want my money back.

Hallo

ich habe durch spielsucht eine Konto Sperrung durch live Chat angegeben wurde leider nicht gemacht weshalb ich wieder neu eingezahlt habe. Ich möchte das Geld zurück haben.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the full live chat transcript or screenshots showing when you informed the casino about your gambling addiction and requested your account to be suspended? Please make sure the date and time of the conversation and the casino's response are visible. My email address is veronika.f@casino.guru.
• Did you make any further attempts to contact the casino about your gambling problem or account suspension after this live chat? If so, please provide the relevant correspondence as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika