Highroller Casino - Pelaajan tili on suljettu odottamatta.

Hi i lose on 28March4500£ on 30 March i win 5300€ after that i recive the text your acc its close i spoke with them by email they ask to se from where my money coming i send them my personal bank account, my business account and proof in director in that business past 5 days nobody say they close my acc and shere is my money??

Dear 8tyj2ryzrg,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Highroller Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you completed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was played nearly one year my acc was verified when i win first time i just send you emails with all the proof

Thanks for your message.

Have you saved any interaction with casino support?

Could you please advise what reason for account closure the casino provided to you via email or live chat?

Send this information to my email at tomas@casino.guru

Dear 8tyj2ryzrg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello yesterday they open my acc with my winning in thank you

Dear 8tyj2ryzrg,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru