HellSpin Casino - Pelaajan tilin vahvistus on viivästynyt.

hey I'm having trouble with verification even though i sent them everything they asked for previously.

so i signed up on the 19th of august. i deposited 600 $ and opted in for the welcome bonus of 100% up to 3000 .

i played ninja vs samurai slot. i finished wagering and won 5736$.

i submitted all the basic documents to verify my account . and i got an email that im verified on the 20th

i submitted my ID, proof of address, and deposit proof.

then they asked me for some extra documents , which is fine. they asked for another proof of address, 3 months of bank statements and a selfie with numbers on a paper + my passport. i submitted all of that the 21st.

now they are asking for recent salary slip , but the issue is that i don't have because i used previous gambling winnings to fund the deposit to their casino. i explained that to them and they can see its the truth by the bank statements i sent them

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HellSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino asked for proof that the source of your funds is your winnings from other online casinos?
• Could you please share with me your communication between you and the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Has the casino asked for proof that the source of your funds is your winnings from other online casinos?

• yes and i provided them with 10+ screenshots of wins form different casinos

Could you please share with me your communication between you and the casino discussing the issue?

• i will send you all communications with them to you email.

thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear raphaellafrance98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas