HellSpin Casino - Pelaajan kotiutukset viivästyvät tilin sulkemisen jälkeen.

after I close my account withdrawals of more than 87300dkk on 10 withdrawals

transactions was not released even they have been accepted.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents for verification to this casino?
• Could you please provide more information regarding your account closure? What was the reason for requesting the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Played most of time slots. Few on sports.

yes withdrawals most of Them are done fast and without problems. All KYC are supmitted Long ago and are within few days approved.

closure was difficult when I had arround 50K euro

but when i had small amount left then they accepted my closure.

Thank you for your reply.

• Could you please clarify whether you requested the casino to close your account? If so, what reason did you provide for your request?
• When exactly did you first request the closure of your account, and when did the casino actually close it?
• Please forward me the account closure requests you sent to the casino, along with the casino’s responses, at veronika.f@casino.guru.

I appreciate your time and cooperation.

Dear Uak87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.