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Hello I am trying to withdraw for 2 days now. I verified KYC. I am using the same method i deposited. When i try to withdraw it's getting approved but couple of minutes later I am getting this error mesage "Declined by operator. (Payment processing error)" You can check the pictures

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Dear Betor121,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not taking couple of days to withdraw its getting rejected like on the photo couple minutes later

I checked other complaints they are similar and i think you can help me making the process faster

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Betor121,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean

We’ve reopened this complaint at the request of Betor121. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Betor121,

Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly that you already passed KYC (Know Your Customer) verification?
• I understand that you keep getting errors. Have you contacted the casino to find out what's causing the errors? Please post screenshots of relevant communication with customer support.

Thank you very much in advance for your reply.

I managed to withdraw only one time and it was the minimum amount i can

I didn't use any bonus

Yes i already verified

It's like this for 3 days

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Betor121,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean