Heats Casino - Pelaajan talletusta ei hyvitetä.

The deposit was never credited to the player's account, even though it was immediately debited. Contacting the live chat is impossible as it keeps locking the chat without responding!

Einzahlung wurde nie dem Spielerkonto gutgeschrieben obwohl sofort abgebucht wurde. Ein Kontakt mit dem Live Chat ist nicht möglich da dieser immer wieder den Chat ohne Antwort sperrt !

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Dear JAMI7414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra