GunsBet Casino - Pelaajan tili ei ole käytettävissä talletuksen jälkeen.

Hello.

I deposited 50e to that casino and now I can't even log in. I was able to talk to the chat and asked to send the money back. At first they answered in Finnish but suddenly Finnish was no longer understood. And the rshat is still there. What do I do? Will you file a criminal report?

Hei.

Talletin 50e kyseiselle kasinolle ja nyt en pääse edes kirjautumaan sisään. Chatin kanssa pääsin keskustelemaan ja pyysin lähettämään rahat takas. Ensin vastattiin suomeksi mutta yhtäkkiä ei suomea enään ymmärretty. Ja rshat on edelleen siellä. Mitä teen? Teetkö rikosilmoituksen?

Dear Jaasu1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, please answer the following questions:

• Can you provide the exact error message you receive when trying to log in?
• Have you tried resetting your password? If so, what was the outcome?
• Have you played any games with your 50€ deposit?
• Have you made any successful deposits into this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Email is already in use

I haven't played anything since I can't access the site. How could I????

Sähköposti on jo käytössä

En ole mitään pelannut kun en pääse sivustolle. Miten olisin voinut????

Have you previously created an account at this casino? The error message stating that your email address is already in use may indicate that an account already exists.

Have you tried resetting your password?

If the issue persists, have you reached out to the casino’s customer support team via email at support@gunsbet.com to help resolve the problem with accessing your account?

Dear Jaasu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.