GT.Bet Casino - Pelaajan tili on suljettu.

I had an account on this casino and I asked for a withdrawal of 310.8€ and now they send me email that my account was suspended and I will not receive my money. I do not have second account on this site. They are totally scammers..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was suspended? My email address is veronika.f@casino.guru.
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent you the email. They never asked me for KYC. I did not create an account on the same name etc. I even did not use VPN. On the same IP is my father but I do not think he created an account

The company continues to send me Newsletters but does not respond to my request to clarify the reasons for the suspension of my account and the loss of my money. Please help me.

Η εταιρεία συνεχίζει να μου στέλνει Newsletter αλλά δεν απαντάει στο αίτημα μου για να μου διευκρινήσει τους λόγους αναστολής του λογαριασμού μου και της απώλειας των χρημάτων μου. Παρακαλώ πολύ για τη βοήθεια σας

Could you please also forward me the original email you received from the casino with the explanation why your account was closed? I have not received that message from you yet. Thank you for your cooperation.

I sent it to you again. I had sent it to you a few days ago.

Σας το έστειλα ξανά. Σας το είχα στείλει και πριν μέρες

Thank you for your emails. What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?

Did you accumulate your winnings with any active bonuses?