GreatWin Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

Hello Casino Guru Team,

I am opening this complaint against GreatWin regarding a severe delay in my crypto withdrawal.

On June 20, 2026, I requested a minor withdrawal of 25 USDT via the BEP20 network (Transaction ID: 72de1092-4235-4983-b30e-5470e4d1aa30). According to GreatWin's Terms and Conditions, standard financial processing takes up to 3 business days. Today is June 25, and my withdrawal has been pending for 5 consecutive days.

I have contacted live support and email support multiple times. Initially, they gave me generic template responses about "standard security checks." Later, they claimed via email that my request was "forwarded to speed up," but still, no funds have been approved or released.

There is no compliance or technical issue with my account, and holding up a minor 25 USDT crypto transaction for 5 days is completely unreasonable. I request Casino Guru's intervention to help me get my funds approved.

Thank you.

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Dear WAILMAROC,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear WAILMAROC,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear WAILMAROC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.