Gransino Casino - Pelaajien kotiutukset viivästyvät.

Hello,

I made a large win and have been waiting for my first three withdrawals for two weeks now, for no apparent reason. The casino only responds with vague answers and just keeps stalling.

In my opinion, this is an absolute fraud.

Best regards!

hallo,

ich habe einen hohen Gewinn eingefahren und warte nun seit zwei Wochen ohne erklärbaren Grund auf meine ersten drei Auszahlungen. Das Casino antwortet immer nur mit vagen Antworten und hält einen immer nur hin.

Es handelt sich meiner Meinung nach um absoluten Betrug.

viele Grüße!

Dear fburkhard02,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you haven't made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear fburkhard02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru