Good Day 4 Play Casino - Pelaajan voitot viivästyvät kasinon tukiongelmien vuoksi.

I place a bed is $10 on jetX and managed to cash out before it crashed and the sound won $15.30 wink in screen shot of the winning bet. I’ve tried contacting support several times and was out on hold again and again and again. In total I attempted to contact their support team 5 times with no success and no acknowledgment of my existence either. In total I waited 23 hours with no outcome or my winnings being credited back in to my account. Up to date I’m still waiting with no luck, I take it that I won’t see my winnings again and I rate this casino 0 for zero effort

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the 10 AUD bet the last one in your play session?
• Was there any further activity on your account
• Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear ekimsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

Thank you for extending the timer. I appreciate your assistance.

To answer your questions:

• Yes, the 10 AUD bet was the last bet in my play session.

• There was no further activity on my account after that bet.

• I did not continue playing or place any additional bets following the incident.

Regarding communication with the casino, I requested that the chat transcript be emailed to me; however, I did not receive anything. When I later accessed my account, all prior chat dialogue had been deleted and is no longer visible.

As a result, I am unable to provide chat transcripts, as they are no longer available on my account and were not provided by the casino despite my request.

Please let me know if you require any additional information from my side. I am fully willing to cooperate to help resolve this matter.

Kind regards,

ekimsy

[screenshot removed by Casino.Guru admin]

Dear Tomas,

As a follow-up to my previous response, I am attaching a screenshot showing the winning result from my final 10 AUD bet.

This screenshot was taken during my final play session on 5 January, prior to the chat dialogue being deleted and before I was able to obtain a transcript from the casino.

I hope this helps provide additional context. Please let me know if you require anything further from my side.

Kind regards,

ekimsy

Thanks for your response.

If there is any recent discussion between you and the casino regarding the incident, please share it with me.

If you received any email response from the casino acknowledging the incident, please share it with me at tomas@casino.guru

I apologize for the inconvenience. Thanks in advance for your cooperation.

As of today, the casino has made no attempt to contact me or resolve this matter.

There has been no email response, no acknowledgment, and no effort to address the issue directly with me since this complaint was raised.

I would also like to highlight that the amount in question is extremely small — a $5 win together with my own deposited funds of $10. Despite this, the casino has still been unable or unwilling to reach a conclusion or provide any meaningful response.

Kind regards

ekimsy

I have already provided all relevant information available from my side. Unfortunately, the live chat history was deleted before I was able to obtain a transcript, which I have already explained.

At this stage, the matter appears to be unnecessarily prolonged given the minimal amount involved. I remain fully cooperative and willing to provide any further information if requested; however, I believe the responsibility now lies with the casino to engage and respond.

I appreciate Casino Guru’s continued assistance and hope this can be escalated so the casino is prompted to act.

Hello ekimsy,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

If you don't have any communication saved, kindly contact the casino again. If the result is unsatisfactory, kindly share this communication with me as evidence.

My email is tomas@casino.guru

Looking forward to your reply.

Dear ekimsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of ekimsy. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Dear Tomas,

Thank you for your message.

I apologise for the delayed response. I did not intend to abandon the complaint, and the lack of reply was not due to unwillingness to cooperate. I am now actively resuming communication and would like to formally request that this complaint be reopened.

I am ready to continue providing any information, evidence, or correspondence required, including further communication with the casino if needed. Please let me know the next steps and any specific documents or confirmations you require from me so that the investigation may proceed.

Thank you for your understanding and assistance. I appreciate your support and look forward to resolving this matter.

Kind regards,

Eric ***

Dear ekimsy,

Kindly share your attempts to get the issue resolved with the support.

If you don't have any communication saved, kindly contact the casino again. If the result is unsatisfactory, kindly share this communication with me as evidence.

My email is tomas@casino.guru

Dear Tomas,

Thank you for your assistance. The amount involved is small and I no longer wish to pursue the complaint. The casino can take my $15 and hope they propose from it. You may close the case.

Kind regards,

Eric ****

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.