Goldenmina Casino - Pelaajan voitot on takavarikoitu.

Hello!

I playd at goldenmania (casino) i deopsit money ower and ower but the same scrip that i loste my money. But i get my cashback with 8x whager, and i won fore the first time on that casino.. 18k swedish money so avout 1800 euro after i whager my money. But when the whager was done they took all my winning and said that i only get 100 euro.. there is no explenation in there bonus info that say this. I whager my money and i wil get my real money that they took.. what can i do

Can i do somthin? Now this is a bonus i got and i whager it but i cant fint nothing about that they going to take all money when the winning and whager is over. I can login to the casino but i hav no money left so i can not find the 17500 sek

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please clarify whether your winnings were capped upon completing the wagering requirement or only when you requested a withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Dear Barra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru