Goldenbet Casino - Pelaajan tilin vahvistus viivästyy.

Hello.

I have been trying for 4 days to verify my account via an ID card since I do not have a driver's license or a valid passport.

Every time I upload the front and back of my card, it is rejected on the grounds that date of birth not shown. So the personal number on an ID card is my birthday.

Every time I contact the chat, they say they will contact KYC, who are the ones who verify accounts.

They then write to me via email saying that I need to upload the front and back of my ID Card on their website, but every time I do it, it gets rejected.

I then received an email saying that they have now verified my identity, but now they are missing proof of address. When I log in to send a document about my address, they reject it again and write document missing date of birth.

I then check again, and now my account is NOT verified after all.

So now I have to spend time once again writing back and forth with some who seem like they give a shit about their members.

I've read here that there was an Italian man who had the same problem, and it worries me that they're just sweeping the problem under the carpet.

Is this something I can get help solving, because I'm getting out of my own way because of them.

Yours sincerely Martin T*** L***

Hej.

Jeg har forsøgt i 4 dage at verficere min konto via et ID-Kort da jeg hverken har et kørekort eller et gyldigt pas.

Hver gang jeg oploader frontsiden og bagsiden af mit kort, så bliver det afvist med den begrundelse at date of birth not shown. Altså personNr på et ID Kort er min fødselsdag.

Hver gang jeg kontakter chatten, så siger de at de vil kontakte KYC som er dem der verificere kontoer.

De skriver så til mig via email hvor de siger at jeg skal uploade frontsiden og bagsiden af mit ID Kort på deres hjemmeside, men hver gang jeg gør det, så bliver det afvist.

Jeg har så modtaget en mail om at de nu har verificeret min identitet, men nu mangler de bevis på adresse, da jeg så logger ind for at sende et dokument omkring min adresse, afviser de det igen og skriver dokument mangler date of birth.

Jeg tjekker så en ekstra gang, og nu er min konto så IKKE verificeret alligevel.

Så nu skal jeg bruge tid på endnu engang at skrive frem og tilbage med nogle der virker som om de skider på deres medlemmer.

Jeg har læst herinde at der var en Italiensk mand der havde samme problem, og det bekymrer mig at de bare fejer problemet ind under gulvtæppet.

Er det noget jeg kan få hjælp til at få løst, for jeg er ved at gå ud af mit gode skind pga dem.

Mvh Martin T*** L***

Dear Thyboe1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which documents you have already provided?
• Have you provided all the required documents in the correct format?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

The problem is solved.

Problemet er løst.

Dear Thyboe1984,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru