Goldenbet Casino - Pelaajalla on ongelmia voittojen maksamisessa.

Hi my name is V***** P***** S**** K******. I had joined an online casino known as GOLDENBET caisno. I used to deposit alot of money in that casino while playing roulette. I had won a bet in which instead of 100X bonus the bonus had become 300X and i had selected number 27and 28 and put $2 on both of them . Luckily $2 came and they only paid me around $30 for winning that bet . All of their support people everyone remain unchanged to their position that their caisno did wrong . I have tried multiple times and i am seriously tired now of these scammer casinos.

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Dear Kharoud49,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

hi veronica mam,

hope you are in good health , mam i have sent you the chat evidence i had from the casino's chat only and i also have a complaint emial which i had sent to them regarding this issue and i also have their reply as well in which they are basically giving out excuses nothing else . I can send that as well prior to this i have sent you my conversation with their support staff in which i had mentioned about their underpayment mistake . They had nowhere mentioned that a bonud bet cannot be won if we are splitting the bet on two numbers and when i win the bet then suddenly they invent this rule , rest all got paid it was just me who was left unpaid . I have the bet clearly showing my amount placed on that bet and the amount which i got in return which was $30 .

Mam i had submitted another complaint about lucky ones casino that was the main complaint which i had but that doesnot mean that these are not important . I think the person investigating my complaint must have misunderstood soni had deposited $30 and won $1500 in lucky ones casino . I was their bronze vip member and had bet around 10k AUD with them with just 2.5 k as winnings . I won $1500 i made the withdrawl but the withdrawl which should have come to me like previosuly in 5/10 minutes never came and 8 hrs had passed . I tried support by messages and emails but no replies from them at all . Hence after 8 hrs i was fedup so i recalled my withdrawl

but then i again made the same $1500 withdrawl which they never even touched for 3 days ( 3 days was their maximum timelimit for VIP players in case of breakdowns usually withdrawls would arrive instantly . After 3 days no action no reply from support and then i again had to recall my withdrawl after that i submitted a smaller withdrawl of $800 which was DENIED by casino without giving any explanation at all . The support only became alive after 10 days had passed on this issue . So the last withdrawl was not recalled by me it was denied lr rejected by the casino .

Hi vernoica mam i m really very sorry to bother you by sending this message but i wanted to ask whether or not is there any update for me ? Thankyou mam kind regards,

v. p. s. k.

I would also like to tell after this incident the casino had one day provided me a bonus of $31 in which they told me that the max amount which can be withdrawn is 5X of the bonus amount which is $155. But that day i was playing roulette and i had won around $900 and they took away all of that $900 . They never said the remianing balance will belong to them . Infact i had around 1400 in my account i made a withdrawl of $900 and they took that $900 and on top made my balance from 490 to 155 . So in total goldenbet casino took away 1390 and gave me only $155 . They were the one who profited from all those roulette games because they are not the providers of that roulette game it was provided by pragmatic play . They made my winnings their own they had only told me the max withdrawl wmount is 5x but they never said that any more left amount is completely theirs .

Hi veronica ,

goldenbet casino has blocked my account i dont know why but they just blocked my account .

Dear Kharoud49,

Thank you for your updates and for providing the requested emails.

I have reviewed the conversations you had with the casino customer support. Unfortunately, we won't be able to assist you with your case.

First of all, the game logs from your roulette gameplay do not show any discrepancies that would allow us to confirm that your bets were incorrectly evaluated.

Moreover, your chat conversations indicate that your winnings were capped because of a bonus you activated and played with. Please keep in mind that, according to the casino's Bonus Terms and Conditions, the bonuses are subject to maximum withdrawal limits. More specifically:

10% Cashback Bonus - Maximum cash out is 5x of Cashback amount.

Bonus Money - If cash bonus is given by casino and is free of wager, user can withdraw maximum 5x of bonus money. If user has balance while credited bonus, users money counts first during play and it's free of bonus terms, after finishing , bonus money terms comes to action.

"No Deposit" Bonus - Bonus means the bonus obtained without depositing funds into your account. The maximum withdrawl 100 USD/EUR or equivalent in other currencies.

"Freespins and Freebets" - The Rule is about prizes which are awarded from the Goldenbet Casino to the users or received from the Promo Codes. Winnings from the Freespins or Freebets must be rolled 10x times in a period of 7 days. Maximum withdrawal limit in that case is 100 EUR/USD or equivalent.

I would like to emphasize that, according to our Fair Gambling Codex, we consider imposed win limits to be unfair and predatory when they are applied to real-money gameplay. However, we accept bonus Terms and Conditions that restrict the maximum cashout from bonus play.

Regarding your Lucky Ones Casino complaint, please note that if you lost the funds from your cancelled withdrawal requests through regular gameplay, we are not in a position to request a refund of these funds. Once a withdrawal is cancelled, the funds become available for further gameplay, and it is ultimately the player's responsibility not to use funds they intend to withdraw for further gambling.

Last but not least, in one of your conversations with customer support, you informed the casino that you had requested a chargeback for transactions made to this casino. Please note that we do not assist with complaints where the player has initiated or threatened to initiate a chargeback.

Online casinos generally consider chargebacks to be a serious breach of their Terms and Conditions and treat them as fraudulent activity, as they involve reversing a payment after the transaction has been authorized and the funds have been credited to the player's account. A chargeback may also affect how other casinos assess your account in the future, as some operators may share information concerning chargebacks and associated account risks.

Due to the aforementioned reasons, we will now proceed to reject this complaint.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation. We always aim to help players resolve their issues whenever possible.