Golden Crown Casino - Pelaajien nostopyynnöt hylätään.

Hi casinoguru I've been trying to withdraw my winnings from this casino I already tried all the withrawal method that are available on the my account and the casino constantly rejecting it.my account is already verified.how am I supposed to withdraw my winnings.?they took my deposit instantly but when it Regards to withdrawals they giving me a hard time..I hope u can help me with this one.thanks

Dear samuelobando43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

Did you request a withdrawal using the same payment method you used for your deposit?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No I never had any successful withdrawal with this casino and I accumulated my winnings without any active bonus..I can't withraw using the deposit method that I use to fund my account because it was a credit card..

Dear samuelobando43, have you reached out to the casino to discuss a payment method for your withdrawal?

Typically, a verification deposit is required to withdraw funds using a payment method not previously used for deposits.

Yes they told me to withdraw it via bank transfer.but they don't have in the option..and I inform them that I can't withraw using interac gigadat because I was block by them..so I made a skrill account and try to withdraw it and it got rejected same as crypto I made a successful deposit via crypto and I tried to withdraw my fund and got rejected so now if all my withdrawal using the payment available got rejected how am I supposed to withdraw my funds

Dear samuelobando43, have you verified the payment methods used for the verification deposits?

Dear samuelobando43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.