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I wagered €400 using a free bonus. I've been waiting for days for my verification.

Ich habe 400 Euro umgesetzt durch einen Kostenlosen Bonus. Ichvwarte seit Tagen auf meine Verifizierung.

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Dear Badwomanxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So they want me to verify my account. I've already done that, but for the last four days it's just been stuck on "Verification" and I keep getting the same message from support. The support is obviously an AI chatbot; I feel cheated because I'm not getting a proper answer. I've read so many bad things about this casino that I'm afraid I'll never get my money back.

Also sie wollen das ich mich verifiziere. Das habe ich schon getan aber seit 4 Tagen steht dort nur auf Prüfung und jedesmal kommt die selbe Nachricht vom Support. Der Support ist offensichtlich ein Ki Chat Bot ich fühle mich verarscht weil ich keine ordentliche antwort bekomme. Ich habe so viel schlechtes über dieses casino gelesen sodass ich Angst habe mein geld nie zu erhalten.

Dear Badwomanxx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Badwomanxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru