Goldbet Casino - Pelaajan KYC-vahvistus on viivästynyt.

Hi, I created an account on Goldbet8, placed some bets, and made a deposit—everything went fine. But now I’ve been trying to complete the KYC verification so I can withdraw my money. I’ve been waiting since August 30, and my KYC still hasn’t been verified. I try to contact support and always get the same response—they say I’m on a waiting list and to please wait—but it’s been 5 days now and I still can’t get this verification done.

Boas criei uma conta na goldbet8 joguei depositei tudo certo, mas agora tentei fazer a verificação kyc para poder levantar o dinheiro e estou desde o dia 30 de agosto e a espera e o kyc nunca mais fica verificado, tento falar com o suporte e obtenho sempre a mesma resposta dizem que estou em lista de espera e que aguarde mas isto já lá vão 5 dias e nunca mais passo esta verificação

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Good morning. I uploaded my ID and took a selfie—I did exactly as requested. The casino didn’t ask for anything else; it just tells me I have to wait, but I already did this on August 30, and under the verification section it says "under review." That’s a Sumsub verification, which usually gets validated in one minute—even the casino itself says so before running the verification.

Bom dia eu carreguei o bilhete de identidade e tirei uma selfie fiz como pediram, o casino não solicitou mais nada simplesmente me diz que tenho que aguardar mas isto já foi feito no dia 30 de agosto e na parte da verificação diz em revisão, aquilo é uma verificação sumsub que normalmente costuma ficar validado em 1 minuto até o próprio casino diz isso antes de fazer a verificação.

Thank you for your response.

What types of games did you play to earn the winnings you've been trying to withdraw?

Did you accumulate these winnings with or without a bonus?

Please forward me the most recent communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru.

I appreciate your time and cooperation.

Dear Joao26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.