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My free spins on the $100.00 deposited just disappeared I only got 15 free spins... Not happy

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you wanted to activate with your deposit?
• Have you made sure to choose the right bonus, enter the promotional code correctly, or fulfill any other requirements necessary to receive the bonus?
• Have you contacted customer support immediately after you found out that you were credited with fewer spins than expected?
• Have you started playing with the 15 free spins, or have you not touched the bonus at all yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Kingkonglives777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.