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I've been waiting for my approved payout for 3 weeks.

Warte seit 3 Wochen auf meine genehmigte Auszahlung

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Dear Playthis500,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have received payments in the past.

There was no bonus money

KYC successfully passed

habe auszahlungen in der vergangenheit erhalten

kein bonusgeld gewesen

kyc erfolgreich bestanden

Thanks for your reply.

Have you received your payout since your last post?

If the issue still persists, kindly share your most recent communication with the casino regarding the delay and a screenshot of your currently pending payout.

Post screenshots here or send the information to my email at tomas@casino.guru

Looking forward to your reply.

The money was returned to my player account. I'll let you know if it arrives in the next few days. I've requested a new withdrawal.

Mir wurde das Geld zurück aufs SpielerKonto zurückgeschickt. Ich berichte euch, ob das Geld in den kommenden Tagen kommt. Habe eine neue Auszahlung beantragt

Thanks for the update.

Please let me know whether the issue persists and provide the evidence I requested earlier, so we may confront the casino on your behalf.

My email is tomas@casino.guru

Thanks in advance for your reply and cooperation.

I finally received my money. The case can therefore be closed.

Habe mein Geld endlich erhalten. Fall kann also geschlossen werden

Dear Playthis500,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru